Responsible for managing the Aftermarket APU/APS strategy at P&WC:- Respond to global contracts from major airlines (Emirates, Singapore Airlines, Air France, etc...) to supply spare engines or exchange units. - Provide adequate support to small and large aftermarket operators to support their operational requirements. - Develop coherent strategies to retrofit competitive products for the benefice of P&WC products.- Ensure the P&WC worldwide POOL of rental engines is adequately provisioned to support the demand for all APS/APUs.- Participate and design the profitability roadmap for each Program given the market conditions and the maturity for each Program.- Ensure that financial targets are reached in all APU/APS Programs for Aftermarket sales. - Participate to the global strategy on partner companies interacting with P&WC APS/APU Products. (authorized repairs centers, authorized dealers, etc...)

Management of new engine sales for aftermarket support:- Consolidation for all worldwide demands for new engines requirements in accordance with specific contracts.- Management of production schedule in collaboration with supply chain, production centers and Test cell facilities.- Regular sales meetings to adjust business opportunities and production capabilities.- Management of inventories to rotate stock and slow moving assets.- Monthly financial planning at month start and impact analyses .- Monthly financial reconciliation at month end and impact analyses.- Dispatch of new engines to worldwide operators according to ITC regulations and appropriate incoterms.- Logistic coordination between production sites and final customers.

 I was heading a team of three analysts to organize a system of best practices across SAFRAN Group to collect, consolidate, and distribute business and competitive intelligence information.o I supervised the development of a dedicated section in our CRM information system to consolidate and exploit strategic information. Management of budget constraints in relation with objectives and partnership developers.o Regular communication with our executive management with qualitative and quantitative matrices, PowerPoint presentations, and easily understandable data charts. o Team supervision of people located in Canada, USA and Brazil, along with frequent interactions with teams based in Europe (head office) and Asia/Oceania.o Constant liaisons with our field representatives and other business development executives to adapt and re-adjust our system of data collection with fresh market information.o Leader on change management initiatives on the CRM perimeter. To streamline our revenues and industrial capabilities, I built up and managed the helicopter fleet data removal forecasting which helped us predict 30% more accurately our revenues and our industrial performances.o Creation of Key Performance Indicators adjusted to the market conditions. I was responsible for creating new services and coming up with new selling strategies according to our customer segmentation, our global marketing strategy, and long-term vision. o To boost turnover sales with existing aftermarket services, I conducted a benchmark review of our online customer portal and developed new solutions for customers. o To increase the satisfaction of our most important customers, I ran complete cost analyses (VSM) to identify, measure, and propose improvement solutions to detrimental cost centers.o I was in charge of the Entry Into Service for the new program Arrius 2R (engine mounted on Bell 505 jet Ranger X) in Canada. Technical documentation, supply chain, customer support.

 I was responsible for managing the ‘Warranty’ and ‘NORIA - engine upgrade program linked to flight safety’ department portfolios (approx. 4.5M$/year)o Construction, explanation and negotiation of commercial quotes and technical reports for engine maintenance. I worked with volatile and fast evolving civilian operators and with established and heavily structured military and government programs.o Manage work orders progress and delivery times to meet customer expectations.o I was part of the 24Hrs AOG team to support operators at all times. o Liaise with other SAFRAN subsidiaries to compare and use possible synergies to reduce costs and streamline customer communication.o Maintaining proper and courteous customer relationships at all time despite sensitive files.o Dealings with airworthiness authorities regarding mandatory bulletins on aircraft operations. To formalise some of our best customer relationships, I negotiated the most advanced and comprehensive “Fly by the Hour” business contracts. (approx. 1.5M$/year)o Regular turnover and margins set in advance to ease cash flow and financial results.o Modelisation of advantages compared to other services or contracts.o Emphases on long terms relationships and trust between supplier and customer To increase our revenues, our visibility, and make our brand name more recognizable, I set up a SAFRAN Training center. (approx.400K$/year in revenue)o 5 years business plan with turnover, investments returns, operating budget.o Organization of certification, accreditation, and instructors training.o Communication and promotional campaigns in Asia/China/Japan/Australia/New Zealand.

 To facilitate communication between customers and manufacturing sites, I held a key role of coordination and negotiation for all existing and future packaging projects. I organised marketing strategies and investment plans which lead to successful new product launches. o Back office customer support with a close relationship with field and production managers .o Open minded attitude towards R&D initiatives to promote sales growth.o I provided marketing advises for clients regarding life cycle evolution of their packagingproducts in relation with their image on the market.o Participation in finding new IT solutions to facilitate the overall process flow for Manufacturing/sales/storage/distribution.

 I was in charge of reporting daily production records, analyses of Loss and Profit.o Impact analyses on margins and budgets.o Costs analyses on existing line, concepts and future products.

 I was helping with event organisation, stand administration and marketing material.o Compilation and information supply regarding Austrade aid programs for local businesses.o Publications (paper material and web pages) on specific overseas market opportunities for Australian businesses willing to export.