KEY RESPONSIBILITIES • Installing and configuring computer hardware operating systems and applications• Maintaining computer systems and networks• Troubleshooting computer and network problems and diagnosing and solving hardware/software faults.• Providing support, including procedural documentation and relevant reports• Ensuring Successful backups of data• Ensuring printers are in good running condition and enough supplies are available• Staff/Customer support KEY CHALLENGES • Time management• Prioritising workload according to importance• Working with short deadlines KEY PERFORMANCE INDICATORS • Installing and configuring computer hardware and operating systems are done in a timely fashion.• Little to no downtime of computer systems and networks.• Troubleshooting computer and network problems successfully, diagnosing and solving software and hardware faults successfully.• Efficient support provided and up to date documentation and reports.• Backups always up to date.• No to little downtime of printers.