- Overseeing Professional Services, Support and Managed Services divisions across 30 different solutions portfolio including Energy, Insurance, Trading and Securities Processing.- Spearheading a dynamic team of 400+ professionals across the Americas, EMEA, and APAC.- Implementing strategic initiatives to enhance service quality and client satisfaction.- Proactively managing a P&L of about $40 million for service delivery operations.- Developing and executing strategic plans to align services with organizational goals in the dynamic fintech landscape.- Implementing cost-effective measures and optimizing resource allocation.- Successfully enhanced service delivery efficiency, resulting in improved client retention.- Implemented cost-saving measures, contributing to increased profitability in the financial software sector.- Fostering innovation and continuous improvement within the services domain of financial technology.- Ensuring standardized service delivery processes and excellence globally for a financial software provider.

Stabilization and modernization of the Auto Finance group in the U.S. through the transformation of the entire organization (Process and procedures, Client Experience, Support, Development methodology (move to Agile), New services,...)

In order to deliver unified services to customers with complex solutions composed of multiple products, the Head of Client Services is responsible for managing 7 teams across APAC (80+ people in 10 locations) to provide quality support and maintain client relationship. The areas of expertise go from Front to Back-Office solutions for multi- assets class, Pre and Post Risk management, Data Analytics, Market Data, Treasury and Compliance.

Regional position, looking after support across the region - Standardization of the different ServiceDesks- Ensure respect of the SLAs- Prevent issues- Reduce incident duration- Team of 30+ support engineers in 5 locations (24/7)

Leader of a team of 10, in charge of the global Operation and Network support for the Asia Pacific regions (6 DUs, 7 hubs). Dealing on a day to day basis in a complex and multicultural environment to provide the best services level for the Asia Pacific region and ensure 100% of availability of SunGard Global Trading environment.- Ensure the stability of the Market Data feed delivery in the region- Maintain communication between the CTOs, the Technical Account Manager across the region and with the Headquarter - Develop internal best practices- People management (Hiring, Resources allocation, Planning and shift organization)- Project management (organization, allocation, supervision,...)Recently organising the relocation of the Operations team to Singapore + off-shoring of resources in India (Pune)

The Operations team is in charge of the regional support for Asia (Market Data feed delivery, support for the Asian subsidiaries, network operations).- Support level 2 & 3 (investigation, troubleshooting, software, platform updates,…)- Market Data feed architecture design- Back end and OMS support - Project Management (planning, installation, test, implementation, rollout…)- Mentor for junior engineers

Part of the Education department, the training team is in charge of providing clear and professional training support and organize event for both customers and internal staffs to prepare the GL TRADE Certifications. In charge of the CORE, GLWIN specialist, Operations Specialist, GL API Specialist, FIX Specialist programs. - Develop and update the certification program (with Product manager, developers, technical writers)- Creation of the training materials (slideshow, exercises)- Plan, organize and conduct training sessions- Customize training for client specific needs- Implementation of the on-line based certification system using Thomson Prometric platform- Setup and maintenance of the training test environment multi market (Equities and Derivatives)

Front-end and back-end issue management on GL TRADE front office solutions. Support provided to all French and South of Europe customer basis. Working on all major Stock Exchanges in the world with a focus on European Equities, Derivatives and currency markets (Euronext-Liffe, SETS, EUREX, Xetra, SIBE, AFFARI,…)In charge of the Tier 1 customers- Remote support of the back end application and troubleshooting- Client communication and incident report - Front end application support and training (functionalities, setup, customization,…) on GL TRADE Product Suite- Building and maintenance of the multi-market test bed - Mentoring and training new Operations support engineers - Assist client IT team with Exchange connectivity issue (Liffe Connect, Miss, CAP, OM,…)- Assist trader’s with market regulation and functionalities available Front-end applications

- Fund performance calculation - Analysis of the performances (sector, multi-asset, international,…)- Production of internal trader’s / fund’s performances documentation - Production of customer reports on performances - Participate in AIMR (Association for Investment Management & Research)/GIPS certification project