- Be effective, polite, compassionate and helpful to all clients, at all times and under all circumstances.- Keep the clinic organized to ensure a smooth and efficient hospital flow.- Maximize clinic productivity through proper scheduling.- Maintain up to date knowledge of preventative medications, standard veterinary procedures,basic diagnostic services, and vaccinations.

- Greeted and welcomed all guests with a smile and professional conversation in accordance with Marriott International standards- Created opportunities to maintain repeat-stay guests and good relations between the hotel and new guests- Answered high volume of inquiries regarding hotel services and amenities in person, by telephone, and online providing information about attractions and dining options available nearby- Communicated guest needs with multidisciplinary staff of over 400 people through Salesforce and resolved issues in a timely manner

- Processed up to 120 guest arrivals and departures per day using point of source (POS) system- Informed guests about amenities and services focusing on courtesy and quality service- Collaborated with maintenance, housekeeping, and security to resolve requests and issues efficiently- Completed shift reports each day detailing reservations, check-ins/check-outs, charges, and any other information requested by management

- Experienced in coordinating both the front and back of house operations- Issued written and oral instructions to coworkers, assigned duties and examined work for accuracy, neatness, and conformance to policies and procedures- Managed social media pages for property bringing in and connecting with new clientele- Responded to online reviews promptly to improve hotel ranking on multiple internet sites- Assisted the general manager in preparation of forecasts and reports as well as the development, implementation, and monitoring of rates- Helped operate mini golf and arcade while planning and preparing for scheduled events

- Monitored purchasing and sales orders of various consumer and commercial products- Coordinated and closely tracked shipment of products from warehouses to final destinations- Maintained a working relationship with business partners, including Amazon, in order to ensure satisfaction and to stay on target for deadlines

- Contributed to pathological studies researching various neurodegenerative disorders utilizing tissue samples from over 600 human brains- Published in two prominent research journals as a contributing author- Meticulously cultured and developed techniques for growth of novel, human Leptomeninges derived cell type to create iPSC lines and directly converted neurons to create in vitro models for studying Alzheimer’s disease pathophysiology- Developed and implemented qPCR panel using molecular cloning techniques for characterization of novel Leptomeningeal cell lines and demonstrated consistencies with patient pathology- Extracted and quantified target proteins from FFPE human brain tissue to implement innovative multiplexed Luminex immunoassay- Engineered lentiviral transfection methods using pAAv vectors and utilized CRISPR-Cas 9 genome editing system to study targets related to brain aging in mice

- Analyzed bacterial samples from starfish with sea star-associated densovirus- Included completing and analyzing PCR from purified bacterial cultures as well as synthesizing sequencing data results using BioEdit and NCBI- Quantified aflatoxin producing Aspergillus flavus samples using good sterile technique.

- Promoted to supervisor within first two weeks of employment and was in charge- Directed front of store operations including management of up to ten employees- Developed superior customer service skills and worked closely with general manager to resolve customer and store problems- Worked 25-30 hours per week in this position throughout my undergraduate studies while maintaining a full course load

- Guided students in the learning and performance of their experiments including working with mice- Assisted in lecturing and instruction of lab periods by working closely with professor and graduate student- Mentored students by guiding them through thought processes to develop their scientific thinking.