We empower Leaders and X-teams to reform customer journeys and build products / services people love. To deliver superior results, we run ‘Three Swimlanes’ in parallel:1. Organisation level: Coach Senior Leaders to develop Digital Strategy Compass with OKRs, Transformation Lighthouse and cultivate a healthy, high-performance environment.2. Value Stream level: Empower 'stable multi-disciplinary teams' to evolve their practices and gradually improve end-to-end flow (and data).3. X-teams level: Train and coach individuals and teams to master Agile-Lean ways of working, Client-centric design and Lean Experimentation.ILLUSTRATIVE CLIENT WORK [‘Project-Based Learning’ approach]:▹Reform On-boarding journey with Lean Processing and Smart Automation (InsurTech),▹Launch new SME lending via commercial pilot with selected Fintech (Retail Banking), ▹Pilot AI-powered Client Due Diligence (Business Banking),▹Coach Executives on Agile Strategy Execution to bring the Digital Transformation programme back on track (Manufacturing).▹Establish Centers of Enablement (CoE) and Community of Practice (CoP) to pivot from Outputs to Outcomes. Co-design and run a series of Kaizen events to gradually improve end-to-end flow and customer experience (Insurance and Banking).

TechDojo is an AI talent acquisition and development platform. On the one hand, we match:▹ANZ businesses running ambitious Machine Learning and Data Analytics projects ▹with an extensive network of carefully vetted professionals.Our platform is powered by Project-Based assessment, 100% aligned with specific skills, roles and industries.On the other hand, we’ve launched a Project-Based Learning program with forward-thinking organisations keen to re-skill their workforce and refine career pathing.

Partnering with AWS to modernising the IT stack, drastically improve the Software Development Life Cycle (SDLC) and build reusable data products. Design, test and validate a new ‘bulletproof delivery mechanism’, to deliver regulatory Data Products faster.▹Baseline the performance of Product Development Lifecycle.▹Secure Executive Sponsorship to confirm scope and cross-functional collaboration.▹Assemble a multi-disciplinary team, aligning key contributors to the Value Stream and eliminating siloed delivery practices.▹Lead, Train and coach the X-team to visualize end-to-end flow, ship Products Increments and integrate feedback fast and often.▹Empower the X-team to run a series of ‘Kaizen events’ to gradually improve performance (guided Continuous Improvement).▹Coach Team Members and Leaders to pivot from Outputs to Outcomes, strengthening alignment between team level work (backlog) and strategic objectives.

FutureFintech brings together Regulators, Fintechs, Financial Institutions that can make Singapore an even stronger Financial Innovation hub. In collaboration with the Monetary Authority of Singapore (MAS) and INSEAD, we organise organise regular Digital Executive Forums and facilitate Pilots on 5 focus areas: ▹Open Banking,▹Payments, ▹Wealth Mgt & RoboAdvisors, ▹Artificial Intelligence,▹Blockchain

Strengthen Value Propositions and Go-To-Market for Business Agility and Technology-driven Innovation.

Establish transformation programme and Agile governance capability to secure Strategy Execution and deliver $20m benefits p.a. Partner with Business Leaders, SC Ventures (innovation lab) & selected FinTechs to:▹Improve Client Onboarding Experience, via key journeys reform (Lean Processing + Smart Automation).▹Develop new Digital offerings, via effective Fintech collaboration (commercial pilots and partnerships).▹Build internal capability, focusing on Design Thinking, Business Agility, Lean experimentation.

Servant Leadership: I work with BUs to collectively and continuously Improve. Deploy Lean-Agile Ways of Working in 7 key markets [Singapore, China, HKG, India, UAE, UK, US]:▹Increase employee engagement, through guided Continuous Improvement [Kaizen events].▹Triple Productivity on average and Reduce transaction costs (-$13m savings p.a.).▹Improve Client eXperience, through leaner and digitised business interactions.

Help prominent Banks and Insurers in Europe, Africa and APAC to deliver better business outcomes, to exhibit business agility, working with Leaders at all levels.▹Develop Business and lead Lean-Digital transformation programmes.▹Build several Centers of Excellence (CoE) to develop the following capabilities: Strategy Execution, Customer Journey digitisation, Sales and Operations productivity uplift, Business Agility, Kaizen & rapid prototyping.▹Develop High-Performing Teams and and 'Communities of Practices', both for PwC and clients.ILLUSTRATIVE CLIENT WORK:BANKING▹Design and launch a new digital offer for SME lending in 4 months, leveraging the power of Agile Dual Track product development (commercial pilot with selected Fintechs)▹Boost productivity of Business Banking operations by 16% in 12 weeks, for a major Australian bank.▹Redesign client journeys and implement lean-digital operations across the network (both Retail and Commercial Banking), multi-year transformation for a leading African bankINSURANCE▹Redesign and implement International development strategy for a global Travel insurer: which priority segments & new products? which countries? which model?▹Design and plan the Launch of a digital life insurance offer, answering the following questions: which client needs, which opportunities for differentiation, which growth scenarios?▹Chart the entry strategy and roadmap for a European insurer planning to commence business in SEA

Consultants to Government and Industries (CGI) provide IT and management services. My job was to:▹Develop the Business Transformation practice, for Insurance and Banking industries.▹Secure outcomes delivery for large Performance Improvement projects (Lean Six Sigma) and IT solutions deployment (Core payments, Core Banking Systems)... With a strong focus on internal capability building, combining Change Management and effective SDLC.

Working at Cegos helped to deeply understand the difference between “consultants who talk” & “consultants who deliver results”. The gist of my job at Cegos was to: ▹Develop the Financial Services practice, focusing on “Rapid Performance Improvement”, mainly dedicated to Sales Function Effectiveness and Operational Excellence (Lean Six Sigma).▹Manage projects and programs for Banks (Retail and Business) and Insurers (Life, Travel). Cegos was a great company because I got to work with some charismatic, knowledgeable Leaders (both clients & co-workers). Some of them became friends for life...

This was my first engagement as a Consultant, upon completing my MBA: ▹My main job was to assist Dell accelerating the penetration of SME market in Japan. ▹The main challenge was to design and implement a sound growth strategy: new positioning, better customer experience and competitive pricing (consistent across channels). ▹Building (sustainable) consensus between the American CEO and my Japanese co-workers was a great intercultural experience.

Beaute Prestige International (subsidiary of Shiseido) develops and markets cosmetics products for fashion-designers Jean-Paul Gaultier, Issey Miyake and Narcisso Rodriguez. ▹My job was to manage commercial relationships with major distributors in Western Europe and streamline export processes (Shiseido Lean Manufacturing). ▹I will always have a soft spot in my heart for BPI because this company enabled me to break into the Luxury goods industry. This is where I learned to manage a P&L, understood the importance of marketing and gained some useful management skills (thanks to my boss).

Danzas-AEI provides import-export services to its clients. This was my first real 'import-export' job.▹My main job was to sell Logistics Services to international clients, including Luxury Goods.▹After 1 year, I was recruited by one of my favorite clients ;-)