Laurentiu Achim Email and Phone Number

• Managing the Business Intelligence teams and clients in an articulated technological environment (SAP BI & EPM, Oracle BI & EPM, SAS BI, Microsoft BI, QlikView a.o.) • Setting objectives for the department considering the organization ‘s mission and strategy, such as overall growth, software product growth, people allocation and cost optimization• Department organization following the necessities (technology, product, client etc.)• Overall service catalog and customer-related service catalog maintenance• New service development (planning, build-up, implementation and monitoring)• Managing customer needs, expectation and satisfaction, also acting as an escalation point for sensitive matters• Cultivate relationships with clients and maintaining communication with the client• Managing internal communication both inside and outside the department (with the superior management levels, the administrative department, other business lines and with the commercial structure) • Managing staff evaluation, growth and motivation• Talent management – ensuring employees get access to the right opportunities in terms of activities and training depending on their skills, performance and ambitions• Developing department staff in terms of hard skills and soft skills through internal and external training, training platforms, communities of practice and coaching techniques• Ensuring the internal training methodology and training paths are up to date and used• Continuously improving the department practices and delivery methodology, instruments and processes• Near-shore project development support• Recruiting through internal methodologies, internal reconversion training and ad-hoc campaigns, in line with the commercial volumes• Supporting the commercial structure (pre-sales activities)• Conflict mediation• Monitoring department results on the various active initiatives

• Communicate and being a focal point of dissemination of information from management to team and vice-verse • Work very closely with team members to solve customer problems• Offers solutions and suggestions for process and product improvement to management• Required making decisions on any matters relating to improving customer satisfaction• Responsible for making decisions on training requirement for team members and adjusting targets to suit the needs of the business• Recommendations for product and process development based on customer feedback• Supervise the maintenance, modification and enhancement of existing programs for better performance or to adapt them to new requirements• Test and troubleshoot programs and software applications to ensure these are following the specifications and will provide the information needed• Consult the managerial, functional and technical personnel in order to clarify the purpose and functionality of programs, to identify problems and make suggestions• Write diagrams and flowcharts to describe the data input, output requirements and logical operations and convert these into statements (code lines) using a programming environment• Provide on-the-job programming and coding training to new department staff members• Provide on-the-job programming and coding advice and technical solutions for project members• Key participation in the ISO 9001 certification process for modeling, refining and documenting the company’s Software Development Process• Key role in the development of the internal standards and procedures• Creation of technical documentation and effort estimation catalogs for tender requests• Interview coaching

• Act as Technical Manager of the entire Technical Teams in Chisinau Including: ABAP .NET, JAVA, NAVISION... • Increase the number of ABAP project developed from Chisinau reaching an URVE of 100%• Educate, Train, Hire and insert new ABAP Developers• Communicate and being a focal point of dissemination of information from management to team and vice-verse • Work very closely with team members to solve customer problems• Offers solutions and suggestions for process and product improvement to management• Required making decisions on any matters relating to improving customer satisfaction• Responsible for making decisions on training requirement for team members and adjusting targets to suite the needs of the business• Recommendations for product and process development based on customer feedback• Provide on-the-job programming and coding training to new department staff members• Provide on-the-job programming and coding advices and technical solutions for project members• Interview coaching

• Participate in the analysis, development, implementation, installation and testing of new SAP features• Provide to programmers development or maintenance specifications for SAP programs and reports• Development of training materials for end-users• Provide training and exploitation support to end-users • Acts as a technical liaison between technical stuff and internal and external customers• Write, test and troubleshoot program code using prescribed specifications, diagrams and flowcharts• Supervise or contribute to maintain, modify and enhance existing programs for better performance or to adapt them to new requirements• Write and maintain programming documentation for new developments and further enhancements, insert easy to understand comments into written code• Test and troubleshoot programs and software applications to ensure these are following the specifications and will provide the information needed• Consult the managerial, functional and technical personnel in order to clarify the purpose and functionalities of programs, to identify problems and be able to make suggestions• Investigate that networks, local workstations, central processing units and/or peripheral devices respond to program statements• Write diagrams and flowcharts to describe the data input, output requirements and logical operations and convert these into statements (code lines) using a programming environment• Provide on-the-job programming and coding training to new department staff members• Provide on-the-job programming and coding advices and technical solutions for project members

• Write, test and troubleshoot program code using prescribed specifications, diagrams and flowcharts• Supervise or contribute to maintain, modify and enhance existing programs for better performance or to adapt them to new requirements• Write and maintain programming documentation for new developments and further enhancements, insert easy to understand comments into written code• Test and troubleshoot programs and software applications to ensure these are following the specifications and will provide the information needed• Consult the managerial, functional and technical personnel in order to clarify the purpose and functionalities of programs, to identify problems and be able to make suggestions• Investigate that networks, local workstations, central processing units and/or peripheral devices respond to program statements• Write diagrams and flowcharts to describe the data input, output requirements and logical operations and convert these into statements (code lines) using a programming environment• Provide on-the-job programming and coding advices and technical solutions for project members

• Write, test and troubleshoot program code using prescribed specifications, diagrams and flowcharts• Contribute to maintain, modify and enhance existing programs for better performance or to adapt them to new requirements• Write and maintain programming documentation for new developments and further enhancements, insert easy to understand comments into written code• Test and troubleshoot programs and software applications to ensure these are following the specifications and will provide the information needed• Consult the managerial, functional and technical personnel in order to clarify the purpose and functionalities of programs, to identify problems and be able to make suggestions• Write diagrams and flowcharts to describe the data input, output requirements and logical operations and convert these into statements (code lines) using a programming environment