Dragomir Laurentiu Email & Phone Number

Călăraşi, Romania

Călăraşi, Romania

General description:1.Advanced Engineering:• Pre-qualification of the new suppliers• Risk analysis between the technical expert and the purchaser 2.Project (development):• Specification, incoming inspection definition with the technical experts• PPAP management and approval with the technical expert• APQP process and follow up (stage/gate process)• Claim management• Audit• Lessons learned capitalization3.Serial life:• Claim management• Audit management• Performance Evaluation• Supplier development follow-upResponsibilities:• Preferred interface with the suppliers in case of supplier qualification, quality and development management• Monitor the suppliers, specifically the strategical/critical ones, which includes new supplier qualification and supplier development by means of:• Supplier audits (process mainly) and action planning follow-up• Supplier evaluation and action planning to get A suppliers• Supplier certification follow-up:• Claim monitoring (Answer Time, Problem solving (8D), cost and cost recovery, best practices or lessons learned capitalization ) • Up-date of the supplier databases (E-Tools, OTIF) • Follow-up and Validation of the PPAP• Specification and incoming inspection definition support and approval Trainer for:• Suppliers , specifically those that are only ISO 9001 certified • Internal Training resource for SGS organization/people in contact with the suppliers on SGS quality requirement (Technical expert, Competence Center, Project Purchaser)Pilot SDM (management of the common suppliers):• Monitoring suppliers in the faith of SGSX - supplier is managed not only for local activities but for the global activities; the supplier is named common strategical supplier in this case• Works with a pilot buyer on a specific purchasing category (trims, connectors, enamels, PVB, …)• 1st level of escalation in case of supplier issues in the whole car life by SGSX (pre project, project, serial life) for common supplier only

Craiova, Dolj, Romania

Resident Engineer Tier One in Ford Craiova plant.• Monitor customer quality performance and develop improvement plan for Ford customer.• Assure immediate reaction to quality issues in customer plant, including defect analyze, stock clean-up and further investigation.• Ensure that customer quality issues are resolved using problem solving methods (8D Report, Problem Solving Document, A3, 5M, DMAIC etc.).• Reports periodically and in timely manner customer relation in regards with complaints, customer scorecards and customer service.• Coordinates Firewall activity in customer plant with main goal of obtaining customer satisfaction and assure support for any quality issues customers may encounter.• Assure customer specific requirements implementation and communication together with the team coordinated by his position.• Making defects analyses until the point of identification of nonconformity cause, prepare necessary corrective / preventive actions together with the others departments, follow up, verify and release corrective actions.• Monitoring and continuous improvement of efficiency of the process.• Making periodical presentation to production departments and all employees meeting with the statistics of the complaints, PPM, causes of defects, rejected material, etc.• Organize internal meetings when critical situations in customers may occur or rapid problem solving and corrective actions required.

• Monitor customer quality performance and develop improvement plan.• Ensure that customer and internally identified quality issues are resolved using the Adient problem solving methods (8D Report, Problem Solving Document, A3, 5M, DMAIC etc.).• Reports periodically and in timely manner customer relations in regards with complaints, customer scorecards and customer service.• Coordinates the team of Customer Quality Engineers and Quality Technicians with main goal of obtaining customer satisfaction and assure support for any quality issues customers may encounter.• Assure customer specific requirements implementation and communication together with the team coordinated by his position.• Making defects analyses until the point of identification of nonconformity cause, prepare necessary corrective / preventive actions together with the others departments, follow up, verify and release corrective actions.• Monitoring and continuous improvement of efficiency of the process.• Assure that all Quality activities are performed according BOS, IATF 16949, ISO 9000 standards and specific customer requirements.• Evaluate results of customer audits and provide feedback to the organization.• Analyze parts returned through warranty system together with the responsible BU Engineer.• Perform internal process and product audits to check the conformity with customers standards and requirements.• Making periodical presentation to production departments and all employees meeting with the statistics of the claims, PPM, causes of defects, rejected material, etc.• Organize internal meetings when critical situations in customers may occur or rapid problem solving and corrective actions required.• Active participation on PFMEA regular review as part of multidisciplinary team.• Coaching responsible team on quality tools, customer expectation and satisfaction.• Deputy of Quality Manager

Timisoara

• Direct communication with customers to ensure very good working relationship via direct interactions by site meetings, telephone conferences and online portals when applicable.• Ensure that customer and internally identified quality issues are resolved using the Adient problem solving methods (8D Report, Problem Solving Document, etc.)• Making defects analyses until the point of identification of Nonconformity cause, prepare necessary corrective and preventive actions together with the others departments, follow up, verify and release corrective actions.• Monitoring and continuous improvement of efficiency of the process.• Taking part at the customer audit when necessary.• Assure that all Quality activities are performed according BOS-, IATF 16 949-, ISO 9000 standards and specific customer requirements.• Evaluate results of customer product audits and providing of feedback to the organization.• Analyze parts returned through warranty system together with the responsible BU Engineer.• Initiate customer responses and action plans.• Making internal audits for process and product for checking the conformity with clients standard.• Making periodical presentation to production departments and all employees meeting with the statistics of the claims, PPM, causes of defects, rejected material, etc.• Direct responsible for monitoring and maintaining Customer Satisfaction Requirement by weekly and monthly monitoring of quality performance and pro-active participation to improvement action plans when applicable.• Active participation in implementing, achieving and maintaining Quality Objectives.• Management of complaints from customers: problem solving, monitoring implemented actions and closure, direct live updates via online customer portals.• Active support for Continuous Improvement Department through side by side analyzes or internal workshops.• Support Research and Development Department for new products in APQP, including SOP and job one phase.

>PPAP Responsible:• Achieving complete PPAP documentation: PSW, SPC and MSA study, Product and Process Control Plan, FMEA, FB etc. >Customer Quality:• Direct communication with customers via meetings, telephone conferences and online portals.• Maintaining customer satisfaction Requirement.• Active participation in implementing, achieving and maintaining quality objectives.• Management of complaints from customers: problem solving, monitoring implemented actions and closure. >Supplier Quality:• Create and manage supplier claims.• Managing and providing support for PPAP documentation for suppliers.• Monthly monitoring supplier performance.• Participation as co-auditor to external process audits at suppliers location. >Internal Quality:• Maintaining internal quality targets.• Create and release quality department work instructions and quality control instructions, including criteria and frequency of verification.• Participation as co-auditor at internal process audits.• Conducting multiple product audits.• Managing support for quality team: 10 quality technicians and 3 measurements technicians.• Conducting studies MSA, SPC.• Support AQE team in APQP phase of new products.• Active participation to monthly Continuous Improvements workshops.

• Execute full range of tests for products made according to plan control product.• Support for achieving internal documentation quality: product Control Plan, FMEA, control instructions, work instructions.• Support for achieving process and product audits, SP and MSA.• Training personnel from quality department for using testing and verification equipment.• Support in the position of team leader in root cause analysis of the complaints or internal quality problems.• Immediate support for the customer (OEM) for any quality issue detected. Participation in weekly meetings with customers.

Craiova, Romania

• Creating programs for processing metal parts on CNC machines.• Simulation of created programs designed to optimize the process and reduces production time.• Implementation and testing created programs in CNC machines.• Continuous improvement for serial production projects to reduce production time and save costs.• Collaboration with suppliers of tools and test new tools to streamline production.• Ensuring department design support to achieve optimal production planning.• Insurance department production support to implementation, testing and modifying new production equipment.

Engineer'S Degree, Automatics And Applied Informatics

Activities and Societies: Internship Program at Popeci Utilaj Greu Craiova

Average Level Programmer, Computer Science

Activities and Societies: National Physics Olympiad