Laurent Melchi Email & Phone Number

Région De Paris, France

Interact with customers to provide and process information in response to inquiries concerns, and requests about products and services Research, diagnose, troubleshoot and identify solutions to resolve customer issues Provide prompt and accurate responses to partners Follow up and make scheduled responses to customers where necessary Identify and escalate priority issues per Client specifications Ensure proper recording and closure of all issues Stay current with products changes and updates Document knowledge in the form of knowledge base tech notes and articles

Levallois-Perret

Centralize users feedbacks, process requests and complaintsLitigation management and content moderationDiagnose technical malfunctions of our sites and IT toolsReport anomalies to Dev team, monitor and validate corrections (JIRA)Setting up a FAQ and interest for chatbots

Région De Paris, France

Verification, validation and indexing of new merchant sitesEditing and moderating published contentMail processing and technical support to merchants (email / phone)

Région De Montreuil, France

Animation and promotion on social mediaSetting up Facebook Ads and ContestsDevelopment of the e-community

Région De Paris, France

Promotional media managementParticipation in events

Région De Paris, France

WORDPRESS content management (theme, plugins, host provider etc.)HTML/CSS customization

Master 1, Multimedia Project Manager

This training aims to provide us with the elements and skills needed to manage and carry out a multimedia project. Moreover, it comes.

Licence, Communication (Mcc)

Theories of information and communication Contemporary approach to the media Practical office tools Communication and management.