Lauren Tobon Email & Phone Number

I have always loved the combination of design & functionality to create delightful experiences. I own strategies that improve experiences, ease processes, & ignite creative and innovative thinking. As a customer-centric leader offering 10+ years of success delivering complex enterprise-wide programs, I function as a central hub & subject matter expert in human-centered change management, customer success best practices, products, customers, & stakeholders. I thrive in problem scoping, technical analysis, & driving creative strategy and execution.At Citrix, I swiftly leveled up my game when promoted to Sr. Engagement Program Manager to effectively partner with designers, developers, & business stakeholders to develop class-leading customer & employee experiences, as I firmly believe you can’t have a good customer experience without a good employee experience. I have digested, mastered, & implemented agile methodologies to better conduct client research, understand needs & behaviors throughout the end-to-end journey, & efficiently solve complex problems by applying creative thinking, logic, & pragmatism.I have developed an ability & joy in training teams in agile transformation, digitization, & organizational change to drive more efficiency, effectiveness, & better positioning to respond to changing priorities. I believe that turning data & raw feedback into actionable insights for different business units, translating what it means for them & why it's important, is one of my super powers. Additionally, serving as a trusted advisor & confidante to senior executives, organizational partners, management teams, & staff, I am called upon in times of change & uncertainty to manage chaos confidently & pivot to meet customer needs.I feel lucky to have streamlined success by employing a combination of curiosity & defined overall vision. I look forward to continuing to function at a broad-based, strategic level while being capable of driving detailed, tactical execution.EXPERTISE AREAS:🎯 Customer Success Strategy🎯 CX Leadership & Development 🎯 Human-centered Change Management 🎯 Project Management🎯 Solutions ArchitectureCOMPETENCIES:Customer Insights – Journey Mapping – Prosci’s ADKAR Model – Employee Engagement & Communications – Team Leadership – Program Management – Process Improvement & Efficiency – Customer Success Oversight – Experience & Engagement Analysis – Design & Development – Training & Development – Client Engagement – Change Transformations – Cross-Functional Collaboration – Content Development – Project Management

Listed skills include Copy Editing, Change Management, Editing, Content Development, and 30 others.