Laurent Plisson Email & Phone Number

Catalonia, Spain

Barcelona, Catalonia, Spain

support Sellers regarding European VAT legislation, compliance to register, VAT calculation on sales country to country. Assisting Sellers with the type of documentation required to register VAT and follow up with Amazon’s Tax Partners. Highly challenging and fast-moving department. Great attention to details due to the legality of the topic.

Bratislava, Slovakia

Dealing with France, Sweden, Finland, Danmark , Spain, Israel, Italy portfolio for collection of client's unpaid invoices, via email, phone calls and meetings face to face via CHIME. Also took ownership of project to transfer services AWS from USA to South Africa organizing new payments transfer to South African bank. Point of contacts were Accountants, CEO, CFO.

Bratislava

Responsible to advise B2B on VAT registration and implications, and responsible for VAT reconciliation.

Glasgow, United Kingdom

Working as a Marketing Consultant, phoning clients to advise them on products and Services, booking appointments in Branches if required, Creating Scrips to comply with protocols and procedures of the Group.

Glasgow, United Kingdom

Working with software SAP and E1, Order processing, Verifications of stock level, prices, discounts, expiry date. Liaison with Europeen Warehouse for dispatch dead line. Dealing with Complaints and Queries from client regarding products, Deliveries, prices. Responsible for Financial reconciliation via Credit note and Debit note. Liaison with Carrier Companies ( TNT, UTI, SWISS AIR, DHL) to follow parcels journey. Organizing World wild stock Transfer from Warehouse to Warehouse .

Glasgow, United Kingdom

Offering Technical help for customers to be able to use website and creation softwares, receiving phone calls, live chat and emails, giving high level of customer services and solutions to clients to be satisfied.

Glasgow, United Kingdom

In this role I take inbound calls plus emails, Meeting with Client and Deliveries Companies to organize communication process and proactive strategy operations . Working on behalf of John Lewis, I started on the order line and have been transfer to back office dealing with National and International deliveries. This role is Mainly being proactive and problems solving. Meeting the client to discuss improvements in operations, and to discuss annual strategy.Nov 2012 to Jan 2013 Temporary Front Office Manager For TeleperformanceIn this role I am responsible for 18 customer services agent, Schedules, KPI's, Quality Calls reports.Daily 1-2-1 coaching and training, Escalation line complaint.Motivating the staff for them to reach best performance. Responsible to put personal input during Team meetings to increase operations efficiency.

Manage existing key accounts and also looking for new customers to develop our sales.

Glasgow, United Kingdom

In this in- and out-bound call centre, after starting as an agent, I was promoted to manager of 15 agentsbut also on the phone myself. With about 70 calls per day, I also had to report twice daily on our targetmatching to my management. The main duty was to sell insurance to recent Dell computer buyers

Glasgow, United Kingdom

In this inbound call centre, the quality of service was crucial as we were dealing with Hilton VIPcustomers (Diamond Desk) who were expecting much more than the occasional customer.On top of member calls and collaboration with Hilton hotels worldwide, I was processing incoming faxesfrom all Europe, Middle East and Africa (50 daily) as well as addressing most French emails. (Max.was 145 calls in one day, but without any email or fax, of course)