Director Purchase & E-Development
Grimbergen Humbeek, Vlaanderen, België
I was in charge of internal services such as digital marketing, general marketing, and customer service (transformed into customer happiness) while being on the position of Director of Purchase at the same time.In a competitive landscape and a fast growing company I made sure our services evolved following a lean and mean strategy where customer is king, the client is the central starting point of our business strategy. Together with the digital and customer service team we followed this strategy by applying, among other things, 3 methods:One of the integrated tools for this new way of working was with Salesforce. We merged krëfel.be to SAP S/4Hana with a very successful deploy to a +100M revenue and top 20 most visited website in Belgium.We upscaled the availability and NPS of our Customer Happiness Team with new software and integrated an external partner (Call-It Oostende)This approach resulted in Krëfel being one of the beloved top of mind brands and a preferred partner for most of our 150 suppliers such as Samsung, Miele, Dyson, Apple, and many more.