Responsible for coordinating and working alongside Media Consultants to ensure accurate & timely order entry, follows-up with consultants on make-goods / preempts.Played a key role in:Accessing and updating customer accounts for address & contact changes, lead conversion and agency revisions in CRMCollaborating with both Media Consultants & Central Fulfillment to monitor client accounts; ensured client pre-payments as well as correct invoicingAssisting in helping clients establish credit and process adjustments Deftly scheduled a combined $1.5 million in contracts for both high priority and tight-deadline events that included sports & top programming; helped in maintaining inventory grids for top programs Holds the distinction of scheduling as well as re-booking all client sports packages that brought in over $400k in annual revenue Instrumental in applying client ad copy according to traffic instructions and worked with fulfillment to troubleshoot spot issues & scheduling problemsActively involved in placing orders, as requested, with outside networks for clients; also coordinated make goods separately for missed spots both on cable & broadcast networksSuccessful in processing digital orders consisting of static and in-banner video ads both on internal systems and with outside vendors

Responsible for attaining corporate set sales goals beginning at $80k per month, while hitting bottom line profit numbers. Also accountable for meeting overall payroll budget targets while minimizing overtime and unnecessary spend and waste.Held accountable for meeting & often exceeding corporate operating metrics viz. sales, profit, turnover, shipping goals, customer service and quality indexesEfficiently & effectively recruited, hired, on-boarded, trained and supported a team of up to 9 individuals; maintained HR files, safety procedures, security audits and overall team member relations Pivotal in:Supporting daily & monthly operations of the center - bank deposits, operational procedure audits and team member schedulesCollaborating with local & district wide sales team to sign and nurture new accounts, while working together to revive dormant onesCoordinating & scheduling client projects ranging in value from $500 to $25KSuccessfully communicated corporate initiatives & goals through various avenues to team members (meetings, one-on-ones, communication boards, etc.)Assisted in troubleshooting customer shipping issues with FedEx which required excellent teamwork and communication to find a solution through the main shipping hubs and call centerContributions towards turning around the center from a bottom performer to a top performer; also:Met budget for 4 straight quartersIncreased employee retention over previous manager