Laurentiu Gabriel Grapa Email & Phone Number

Cluj

Relationship with the company's customers, having a customer-oriented approach;● Complete the onboarding process of new customers;● Complete the re-onboarding process of existing customers;● During the onboarding process it supports system customization;● Holds daily consultations with clients related to ongoing introductions;● Track completed introductions;● If necessary, provides user training as part of the procedureintroduction;● Renew the subscriptions of… Show more Relationship with the company's customers, having a customer-oriented approach;● Complete the onboarding process of new customers;● Complete the re-onboarding process of existing customers;● During the onboarding process it supports system customization;● Holds daily consultations with clients related to ongoing introductions;● Track completed introductions;● If necessary, provides user training as part of the procedureintroduction;● Renew the subscriptions of existing customers;● Selling to existing customers other extensions, functions, more extensive packages, etcplus contact monthly subscription customers with annual subscription offer;● In order to solve technical problems, selling consultancy capacity;● In the case of discount requests, negotiates the construction of the discount;● Manage system opt-outs;● In case of need, contacting customers who have not paid their due amounts;● Diplomatically handles customer complaints;● Eliminating problems arising in the context of testing and using the MiniCRM system, or reporting them to the responsible person;● Active feedback in the MiniCRM product development process, passing on to the development team the requests and development ideas related to the product, received from customers;● Support the work of the MiniCRM training team with constant feedback;● Consolidation of MiniCRM prestige, customer motivation, determined representation ofthe interests of the company during telephone conversations, personal meetings orin various group events;● Follows and adheres to processes, rules and directives established by the supervisorof process within the team;● Flexible takeover of related work tasks from co-workersMiniCRM, for example in extreme cases (illness, personnel problems). Show less

Cluj, Romania

- Organization, planning and coordination of the store;- Realization of the sales plan and compliance with the expenditure budget;- Tracking the store's KPI indicators and creating an action plan- Management of all daily activities at operational level in the store: visual merchandising, marketing, prices, people;- Controlling and monitoring the quality of services offered to customers;- Makes the work schedule of the whole team;- Preparing and participating in the… Show more - Organization, planning and coordination of the store;- Realization of the sales plan and compliance with the expenditure budget;- Tracking the store's KPI indicators and creating an action plan- Management of all daily activities at operational level in the store: visual merchandising, marketing, prices, people;- Controlling and monitoring the quality of services offered to customers;- Makes the work schedule of the whole team;- Preparing and participating in the monthly and annual inventories of the products in the store and in the related warehouse;- Recruiting and selecting the team, but also training, motivating, evaluating and proposing promotions/penalties for the store team;- Provides store staff with guidance and training to ensure personal and professional development;- Correct implementation and verification of compliance with regulations, procedures, policies and work instructions of subordinate employees. Show less

Dubai

- Management of the full-cycle recruitment process, including initial sourcing of candidates, qualification assessments, interviews and offers- Responsible for identifying and sourcing top talent for all job functions and levels- Collaborating with hiring managers to identify key requirements for each request, target companies and candidates to contact- Develop and maintain a strong pipeline of qualified candidates using LinkedIn, specialized job boards, social networks, referrals… Show more - Management of the full-cycle recruitment process, including initial sourcing of candidates, qualification assessments, interviews and offers- Responsible for identifying and sourcing top talent for all job functions and levels- Collaborating with hiring managers to identify key requirements for each request, target companies and candidates to contact- Develop and maintain a strong pipeline of qualified candidates using LinkedIn, specialized job boards, social networks, referrals, career events, networking initiatives- Preparing and negotiating job offers, supporting exit interviews and providing feedback to candidates- Adequate recommendations regarding the recruitment process, financial offers and interview techniques.- Updating and maintaining the applicant tracking system and database.- Preparation of regular and ad hoc measurements and reports on recruitment activities Show less

Dubai

- Hiring, training and constant coaching for employees- Organization of the work schedule- Cost reduction- Inventory- Stock Management- Reaching the monthly and annual sales target- Achieving KPIs: units per transaction, average profit percentage, average value of transactions, conversion, etc.- Action plans to achieve the objectives- Implementation of new concepts and procedures in the store- Teamwork and employee motivation, the best employee retention… Show more - Hiring, training and constant coaching for employees- Organization of the work schedule- Cost reduction- Inventory- Stock Management- Reaching the monthly and annual sales target- Achieving KPIs: units per transaction, average profit percentage, average value of transactions, conversion, etc.- Action plans to achieve the objectives- Implementation of new concepts and procedures in the store- Teamwork and employee motivation, the best employee retention score- Active presence in the store- Recorded and analyzed customer feedback to improve customer service, products and in-store experience- Implementation of innovative promotions to increase sales- Constantly exceeding annual budgets by 5-10%- Financial compliance with internal audit procedures Show less

Dubai

- Responsible for the men's clothes and accessories department- Active presence in the store- Ensuring the necessary stock for my department- Collaborating with the design department to change and maintain standards in the store- Achieving monthly and annual sales targets- Control over returned, damaged or transferred products in the department- Worked closely with the store manager to achieve sales and shrinkage targets- Monitored inventories in the department-… Show more - Responsible for the men's clothes and accessories department- Active presence in the store- Ensuring the necessary stock for my department- Collaborating with the design department to change and maintain standards in the store- Achieving monthly and annual sales targets- Control over returned, damaged or transferred products in the department- Worked closely with the store manager to achieve sales and shrinkage targets- Monitored inventories in the department- Adequate training and coaching for all employees and recognition of potential candidates for promotions, recruitment, interviews, development and maintenance of a strong team in the department- Follow-up of all internal HR procedures (store coverage, budgeted hours, training, etc.). Show less

Dubai

- Achieving individual and team objectives, responsible for sales results and supporting the team in their sales.- Teamwork- Knowledge of products, clientele and persuasion techniques to sell- Management support to establish a customer-centric culture within the team- Management assistance in day-to-day operations: store management, stock operations, store opening and closing procedures- Support for team development through a mentor and through the integration of newcomers

Bucharest, Romania

- Strong managerial guidance to the team, defining roles, responsibilities, setting individual goals and performance objectives in accordance with the company's vision and values- Compile, summarize and disseminate various reports including but not limited to volume, efficiency, production hours, daily performance summaries.- Creation and maintenance of the working schedule in the Call Center- Focus on innovation and change: Inspiring team and stakeholders, setting direction to… Show more - Strong managerial guidance to the team, defining roles, responsibilities, setting individual goals and performance objectives in accordance with the company's vision and values- Compile, summarize and disseminate various reports including but not limited to volume, efficiency, production hours, daily performance summaries.- Creation and maintenance of the working schedule in the Call Center- Focus on innovation and change: Inspiring team and stakeholders, setting direction to encourage innovative thinking and ideas.- Supervising and coordinating the team to solve technical problems as soon as possible. Prioritizing daily activities and allocating necessary resources.- Setting goals, providing feedback, coaching and evaluating the performance of team members. Providing recommendations on the development of technical and soft skills of team members- Ad-hoc analyses- Facilitating performance and planning calls/meetings Show less

Bucharest, Romania

- Receiving, generating and processing orders in the SAP System.- Managing daily communication with customers by phone and email.- Taking calls from clients and solving problems- Tracking the terms of delivery to the customer based on a daily schedule.- Understanding and tracking the process from order to invoicing, with a solid understanding of the effects of the transaction down to the level of customer service.- Establishing a communication link between the customer and… Show more - Receiving, generating and processing orders in the SAP System.- Managing daily communication with customers by phone and email.- Taking calls from clients and solving problems- Tracking the terms of delivery to the customer based on a daily schedule.- Understanding and tracking the process from order to invoicing, with a solid understanding of the effects of the transaction down to the level of customer service.- Establishing a communication link between the customer and the sales staff to ensure responsiveness.- Participating in the team effort by achieving related results as needed. Show less