Hour booking system administration and development, survey tool admin, hour and cost reporting, invoice checking and contract management. Advanced excel user and learning Power BI and SQL Management Studio. Driving continuous improvement through automation of routine tasks.

Project Coordinator in IT department. Main area of focus is hour booking system administrating, hour and cost reporting, invoice checking and contract management. Administrator on video and survey tool. Experience with incident management process quality supervision, project management with application of cloud services. User experience with SAP, O365, Power BI and ServiceNow.

Collection agency user support for invoicing system and debt collection procedures to businesses. - Billing system user support for creditors.- Advising on invoicing and debt collection processes regulations for creditors. - Debtors claims management and debt collection.

OTC Contact Center subject matter expert for Query, Billing, Collection and Cash Apps. Application, process, reporting and training responsibilities. -Responsibility with process manuals, flows and streamlining.-Training employee's in use of SAP, Outlook and Excel.-Project management, process improvements, quality management and employee's work time reporting.-Support Query and Billing teams in daily tasks. -New hire training. Applications used:-SAP -Oracle… Show more OTC Contact Center subject matter expert for Query, Billing, Collection and Cash Apps. Application, process, reporting and training responsibilities. -Responsibility with process manuals, flows and streamlining.-Training employee's in use of SAP, Outlook and Excel.-Project management, process improvements, quality management and employee's work time reporting.-Support Query and Billing teams in daily tasks. -New hire training. Applications used:-SAP -Oracle RightNow-ValuePlus-Blueworks Live-WorkFront Project Management -Microsoft Office VBA in Excel & Outlook-Self-starter for projects to improve work efficiency:1. Work time reporting automation through Outlook VBA to Excel reports. 2. Support file to Query role by building a database excel with three search methods to resolve problems. 3. Billing reporting file automation to decrease manual time required through Excel functions and Excel VBA. Show less

OTC Contact Center Finnish Queries specialist with shared responsibility in billing. -Timely response to contract, machine, pricing, printing information enquiries and placing supplies orders. -Updating process documentations.-Back Office administration and support. -Claims management.-New hire training. -Backup for billing large accounts, machine usage records and invoice crediting.-Interacting with Internal departments, partners and customers. Applications… Show more OTC Contact Center Finnish Queries specialist with shared responsibility in billing. -Timely response to contract, machine, pricing, printing information enquiries and placing supplies orders. -Updating process documentations.-Back Office administration and support. -Claims management.-New hire training. -Backup for billing large accounts, machine usage records and invoice crediting.-Interacting with Internal departments, partners and customers. Applications used:-SAP-SAP SolMan-Oracle RightNow-Microsoft Office (Word, Outlook, Power Point, Excel) and Microsoft VBA. -Self-started projects to improve work efficiency.1. Converting excel data through Excel VBA to txt.file to enable mass upload of data to SAP.2. Process manuals updating project to ensure process quality during sick leaves, vacation and staff turnover.3. Researching systems (SAP, Microsoft Office VBA, Oracle RightNow), experimenting and streamlining processes.4. Trained team members in use of SAP, Excel and Outlook. Show less

Stakeholder supporting with daily operative guardianship and authorities enquiries, transfers and terminations. Banks back office support through which got familiarity with bank structure, environment and operations.

Daily cash register management, customer service, product knowledge and managing Post register. Learning interaction with customers, sharing responsibility of a teamwork to ensure client satisfaction and covering work areas.

Daily work at cash register managing cash register and customer service, including stores and posts cash registers using different applications. Promoting S-bank cards benefits and shelving items for sales.