Lauri Mathieu Email & Phone Number

Manage general operations such as staffing, work planning, performance management, corporate policy compliance with federal and provincial legislation. Recognize, analyze and resolve potential issues/risks that impact the AccessHR TC (e.g. system failure, customer service disputes, etc.), escalate risks to the Director. Assist in the development of.

Ottawa, ON

• Played a key administrative role within Canada Post’s Benefit Policy department by creating and implementing organized process documents for the Great-West Life team to ensure consistency and effective service to.
• Provided and offered timely guidance, constructive feedback to HR offices and to Labour Relations regarding benefits issues and difficult cases. Established a positive work relationship with many internal policy groups.
• Researched and followed up on complex employee claims with Great-West Life team (Health & Dental insurance) and provided documentation, response details for escalated Presidential cases.
• Project managed, created and proofread communiqués, correspondence for benefits updates or changes to be sent to employees.
• Worked closely and collaborated with the policy teams and HR Shared Services with focus on streamlining and providing accurate and consistent information.
• Maintained an electronic history of escalated cases and provided periodic reports to Manager in order to provide feedback and to present to Director.

Ottawa Mail Processing Plant

• Managed and lead a team of unionized administrative employees and contributed to the hiring of a large number of postal operations workers. Key Accomplishments:
• Contributed to the successful hiring of 1500+ postal workers (over 1500 in November) for the 2004-2007 holiday seasons as well as coordinating the hiring of unionized supervisors based on the high requirements of the.
• Independently lead and supervised a team of four unionized analysts and successfully conducted quarterly performance appraisals and identified areas of improvement.
• Established and built strong working relationships with management, five different working unions and provided reliable ongoing support for organizational changes and staffing related issues.
• Coordinated and provided Official Language policy advice to effectively resolve official language complaints on a monthly basis to align with Canada Post’s Official Language Program.
• Kept informed of all the continuous policy and procedure changes to the “Hire to Retire” process to ensure current and streamlined advice to hiring managers, employees and team members.

Ottawa, ON

• Effectively orchestrated a full range of strategic administrative functions, including correspondence and database and file management; travel, expense claims, meetings to support teams within the Human Resources.
• Created an effective and readily available file system for the 2003 Negotiations team for future reference.
• Independently developed a bring forward system in order to effectively prioritize work within the teams.
• Processed travel expense claims in SAP and trained others within the team. Executed travel arrangements and prepared customized correspondence, supporting documents to both internal and external clients.
• Participated in the interview process with a view towards matching potential new hires to support to the negotiations team.

Clerk - Ottawa Heart Institute, Ottawa, ON 1998-1999Medical Transcriptionist, Receptionist and Secretary -Ottawa Civic & General Hospital, Ottawa, ON 1996-1998Receptionist and Administrative Assistant Beechwood Animal Hospital, Ottawa, ON 1997-1998Sales Clerk and Cashier- Sears Canada, Ottawa, ON 1995-1997Hostess, Waitress and cool - Pizza Hut, Ottawa, ON.

Working Towards, Hr Mgt

Medical Transcriptionist Certificate, Medical Transcription/Transcriptionist

Education record