Lauri Mathieu Email & Phone Number

Manage general operations such as staffing, work planning, performance management, corporate policy compliance with federal and provincial legislation. Recognize, analyze and resolve potential issues/risks that impact the AccessHR TC (e.g. system failure, customer service disputes, etc.), escalate risks to the Director. Assist in the development of contingency plans, in conjunction with the Director, develop and implement day-to-day systems to ensure a fast resolution of problems during emergencies or interruptions. Oversee the implementation of change initiatives (eg driven by continuous improvement, upgrades to system, policy/process changes, compliance, collective agreement (5 unions), etc.), including initiatives set by the Director.Manage relationships with key stakeholders and customer groups outside of AccessHR (policy/process owners, government agencies, and 3rd parties), to ensure process integration and seamless service delivery. Collaborate with process owners and the process improvement team to analyze reports and assess performance against Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) to identify continuous improvement opportunities. Participate ongoing maintenance and evaluation of KPIs and SLAs, as well as other performance standards. Support the preparation business plans and works with the Director to monitor the expenditures of AccessHR TC resources within authorized spending levels. Contribute to the knowledge sharing environment by compiling and documenting all relevant working experiences in issue resolution into the knowledge database for future reference. Manage the operational integration of new or enhanced business procedures and/or systems into production on a continual basis, ensure consistent, efficient, and timely operation and control of all effected processes and/or systems. Create a positive work environment within the department; provide clear objectives and performance expectations for team.

Ottawa, On

Played a key administrative role within Canada Post’s Benefit Policy department by creating and implementing organized process documents for the Great-West Life team to ensure consistency and effective service to Canada Post employees. Key Accomplishments:• Provided and offered timely guidance, constructive feedback to HR offices and to Labour Relations regarding benefits issues and difficult cases. Established a positive work relationship with many internal policy groups (Labour Relations, HR policy, Learning and Development, HR Shared Services, Disability Management Policy), Union Representatives and with external clients such as Great-West Life and Sunlife.• Researched and followed up on complex employee claims with Great-West Life team (Health & Dental insurance) and provided documentation, response details for escalated Presidential cases.• Project managed, created and proofread communiqués, correspondence for benefits updates or changes to be sent to employees.• Worked closely and collaborated with the policy teams and HR Shared Services with focus on streamlining and providing accurate and consistent information.• Maintained an electronic history of escalated cases and provided periodic reports to Manager in order to provide feedback and to present to Director.

Ottawa Mail Processing Plant

Managed and lead a team of unionized administrative employees and contributed to the hiring of a large number of postal operations workers. Key Accomplishments:• Contributed to the successful hiring of 1500+ postal workers (over 1500 in November) for the 2004-2007 holiday seasons as well as coordinating the hiring of unionized supervisors based on the high requirements of the Director of Operations of the Ottawa mail processing plant.• Independently lead and supervised a team of four unionized analysts and successfully conducted quarterly performance appraisals and identified areas of improvement.• Established and built strong working relationships with management, five different working unions and provided reliable ongoing support for organizational changes and staffing related issues.• Coordinated and provided Official Language policy advice to effectively resolve official language complaints on a monthly basis to align with Canada Post’s Official Language Program.• Kept informed of all the continuous policy and procedure changes to the “Hire to Retire” process to ensure current and streamlined advice to hiring managers, employees and team members.• Identified employee relation issues and took appropriate measures to resolve by engaging union representative, employees, policy teams and Labour Relations.• Researched data in SAP and employee paper files to provide reports to hiring Managers, Unions and Labour Relations.

Ottawa, On

Effectively orchestrated a full range of strategic administrative functions, including correspondence and database and file management; travel, expense claims, meetings to support teams within the Human Resources Department. Key Accomplishments:• Created an effective and readily available file system for the 2003 Negotiations team for future reference.• Independently developed a bring forward system in order to effectively prioritize work within the teams.• Processed travel expense claims in SAP and trained others within the team. Executed travel arrangements and prepared customized correspondence, supporting documents to both internal and external clients.• Participated in the interview process with a view towards matching potential new hires to support to the negotiations team.

Clerk - Ottawa Heart Institute, Ottawa, ON 1998-1999Medical Transcriptionist, Receptionist and Secretary -Ottawa Civic & General Hospital, Ottawa, ON 1996-1998Receptionist and Administrative Assistant Beechwood Animal Hospital, Ottawa, ON 1997-1998Sales Clerk and Cashier- Sears Canada, Ottawa, ON 1995-1997Hostess, Waitress and cool - Pizza Hut, Ottawa, ON and Aylmer, QC 1990-1995

Working Towards, Hr Mgt

Medical Transcriptionist Certificate, Medical Transcription/Transcriptionist

Education record