Senior Manager Business Applications
Managed five application portfolio teams, including application support, maintenance and development for Claims, Membership & Billing, Provider, Medicare, and iFacets. Responsibilities included staffing, performance management, training, coaching/ mentoring, and career development. Implemented processes to improve support levels by minimizing support risks, managing work efforts, and improving delivery standards. Implemented Medicare support model to allow focused and flexible response to Medicare needs. Created and Implemented staff forecasting process to accommodate resource planning and assignments. Leveraged release planning process to improve planning and delivery quality. Leveraged on-demand support models to allow planning for future and team growth.