Laurice Cate Email and Phone Number

Performs administrative and office support activities for multiple supervisors. My duties include fielding telephone calls, receiving and directing visitors, word processing, creating spreadsheets, presentations, and filing. Extensive Software Skills, Internet Research Abilities, and Strong Communication Skills.

Responsible for both internal and external questions regarding AT&T Billing Accounts. Serves customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; maintaining database.• Determines requirements by working with customers.• Answers inquiries by clarifying desired information; researching, locating, and providing information.• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.• Fulfills requests by clarifying desired information; completing transactions; forwarding requests.• Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.• Maintains call center database by entering information.• Keeps equipment operational by following established procedures; reporting malfunctions.• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Responsible for providing accounting support to accounting supervisors and other managers within the department. Keys daily worksheets to the general ledger system, ensures files are complete and maintained as needed, handles accounts payable duties, and assists accounting personnel. Primary responsibilities• Perform accounting and clerical functions to support supervisors.• Research, track, and resolve accounting problems.• Compile and sort invoices and checks.• Place checks in envelopes and mail out.• Record business transactions and key daily worksheets to the general ledger system.• Record charges and refunds.• Support accounting personnel.• Input type vouchers, invoices, checks, account statements, reports, and other records.• Provide front desk customer service.• File and tally deposits.• Work with adding machines, calculators, databases and bank accounts.• Match invoices to work orders.• Process bills for payment.• Open mail and match payments to invoices.• Utilize computer systems to run databases, pay bills and order supplies.• Contact individuals with delinquent accounts.• Ensure customers accept payments or refunds.

Responsible for handling customer transactions at banks, including taking deposits, disbursing cash, opening accounts, and investigating fees. Primary responsibilities:*Process routine account transactions.*Open accounts, including savings and checking.*Help customers fill out deposit and withdrawal slips.*Use adding machine.*Disburse money to customers. *Validate the deposit slip and stamp it by machine.*Check for photo identification.*Assist customers at the drive-through window.*Greet people warmly and direct them to appropriate bank personnel.*Handle loan payments and cash checks.*Sell traveler’s checks and money orders.*Collect loan and utility payments.*Promote bank products.*Record all transactions.*Report suspicious activity to police.*Exchange foreign currency.*Count cash at beginning and end of shift.*Balance currency, cash and checks in cash drawer at end of each shift.

Perform routine clerical and administrative functions such as drafting correspondence, scheduling appointments, organizing and maintaining paper and electronic files, or providing information to callers.• Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals. • Complete forms in accordance with company procedures. • Compose, type, and distribute meeting notes, routine correspondence, and reports. • Greet visitors and callers, handle their inquiries, and direct them to the appropriate persons according to their needs. • Locate and attach appropriate files to incoming correspondence requiring replies. • Mail newsletters, promotional material, and other information. • Maintain scheduling and event calendars. • Make copies of correspondence and other printed material. • Open, read, route, and distribute incoming mail and other material, and prepare answers to routine letters. • Schedule and confirm appointments for clients, customers, or supervisors. • Set up and maintain paper and electronic filing systems for records, correspondence, and other material. • Take dictation in shorthand or by machine, and transcribe information. • Establish work procedures and schedules, and keep track of the daily work of clerical staff. • Operate electronic mail systems and coordinate the flow of information both internally and with other organizations. • Order and dispense supplies. • Prepare and mail checks. • Provide services to customers, such as order placement and account information. • Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions. • Supervise other clerical staff, and provide training and orientation to new staff. • Operate office equipment such as fax machines, copiers, and phone systems, and use computers for spreadsheet, word processing, database management, and other applications.