Laurice W. Email & Phone Number

Buffalo, New York, United States

• Developed an in-depth understanding of investigative patterns and typologies commonly associated with illicit financial activities, significantly enhancing the ability to identify and investigate suspicious transactions effectively.• Conducted thorough and meticulous due diligence reviews on clients, partners, and counterparties to assess risk levels and ensure strict adherence to regulatory standards.• Executed comprehensive sanctions screenings, PEP (Politically Exposed Person) checks, and adverse media checks, leveraging advanced training in preparing high-quality Suspicious Activity Reports (SARs) and Currency Activity Reports (CARs).• Collaborated seamlessly with cross-functional teams, sharing valuable insights andfindings related to potential risks and suspicious activities, fostering a proactive approachto risk management.

• Utilized a web-based client resource management (CRM) platform to call all case that were diagnosed with COVID-19, determine exposure, assess symptoms, and provide them with instructions for isolation or quarantine• Maintained ongoing communication with cases when appropriate to assess symptoms, ensure compliance with quarantine and determine social support needs and/or handle reporting of issues that arise• Handled a case load of 20-30 cases per day and completed any needs that arise

Remote

• Utilized a web-based client resource management (CRM) platform to call all contacts of anyone diagnosed with COVID-19, determine exposure, assess symptoms, refer for testing according to established protocols, and provide them with instructions for isolation or quarantine• Facilitated connection for contacts and cases in isolation/quarantine and community resources• This was needed when the person who cannot leave the house has emergency needs• Supplied needs by working with LHDs and support agencies to address housing, food, mental health, testing, medical needs and other needs• Provided supervision and guidance to the Contact Tracing Team and Case Investigation team by staying current with guidance• Contact Tracers can rely on my information from chat, team chat, and team meetings• Create visuals for the Contact Tracing and Case Investigate team to better execute projects and understand guidance• Maintained ongoing communication with contacts to assess symptoms, ensure compliance with quarantine and determine social support needs, and/or handle reporting of issues that arise• Involved in various projects that utilized Microsoft forms that reviewed processes and skills needed by team members

Remote

• Worked with an inbound call center for unemployment contract, analyzing the information, and processing claims• Managed customer accounts and relaying information regarding the programs and pertinent information• Experienced high call volumes while processing claims, moved forward to next level representative in less than one month of employment

Grand Island, New York, United States

• Assisted residents with activities of daily living (ADL); such as, serving meals and feeding residents as needed, range of motion, positioning, ambulate, and transferring residents• Took care of patient daily care and personal hygiene, furthermore, following nurse instructions• Followed all policies and procedures i accordance with facility and department of health• Provided caring, intimate, hands-on healthcare for residents• Worked in a Long-term/ rehabilitation facility

Buffalo, New York

• Helped healthcare providers and patients with prescription, concerns or errors, and provides quality care• Maintained pharmacy inventory through the process of filling, dispensing, removal, updating, and processing drugs• Serviced patients by answering questions and concerns on orders, contributing to the team by doing work on time

London, United Kingdom

Internship while studying abroad in London.• Created a Newsletter every month using WordPress, updated and maintained social media accounts and took photos of stock• Categorized incoming inventory in Excel, promoted events by making flyers and posters, and helped with charity functions• Monitored and organization of products for sale and inventory, conducted and performed ongoing customer/marketing research

Buffalo/Niagara, New York Area

• Developed a new system of organizing inventory in the University Assets Database and logged inventory files in system• Provided assistance when needed with the disposal of technology and facilitated materials that needed to be transferred around campus• Restocked and organized inventory when needed, communicate with staff, stock mailboxes, and transfer incoming packages

Buffalo/Niagara, New York Area

• Systematized the high volume of about 10,000 incoming mail and managed the work among peers which maintained the work structure• Arbitrated senior citizen programs, referred people to the exemption office once all necessary paper work was completed or assisted people on what paperwork will be needed for that program• Registered people for the exemption plans that were available and resolved the negative behaviors about the new policies for the year

Tonawanda, Ny

Fabricated orthodontic appliances, specialized in poured, duplicated, and cleaned debris from dental models in a timely manner• Adapted scripts and procedures for each individual case and individually worked on special cases that required extra assistance• Educated new employees about the work flow and DBR (demand business rule) of laboratory and assisted in multiple departments when needed

Sociology, Sociology; Business

Activities and Societies: Circle K, Black Student Union, Student Support Services

Certificate, Data Analytics

Practical Nursing

Real Esate Course, Salesperson

Graduated and passed NYS Real Estate Salesperson Exam

Associate'S Degree, General Studies