I am an experienced Business Analyst with a demonstrated history of working in the Financial Services industry. I am skilled in Contact Center Capacity Planning, Call Routing, Projects with Leadership, and the Customer Experience. I have excellent organizational skills which enables me to prioritize tasks. My strong attention to detail leads to successful delivery in projects and tasks. My highlighted skills include:Avaya CMS VDN and Vector Setup – Avaya Site Administration – Business Continuity PlanningStrategic Planning - Business and Trend Analysis – Relationship Building – Problem Solving - Agile Methodology – Genesys – Aspect (eWFM)I am highly skilled at developing, interacting and maintaining relationships with all levels of Management. I am a skilled communicator that demonstrates a strong sense of ownership and accountability in my work and collaboration in multiple Projects. I have the proven ability to manage multiple workstreams and Projects while delivering a superior level of service to both internal and external customers.