Laurie Biskowitz Email & Phone Number

Milwaukee, Wisconsin

Milwaukee, WI

• Research and respond to written customer and outside agency requests regarding both history as well as status of accounts.
• Investigate and reconcile daily balance inconsistencies of branch tellers.
• Research and verify bank information. Complete work orders and sort, image, track and file documents.

Milwaukee, WI

• Answered customer phone calls regarding existing accounts, managed call volume.
• Responded to questions and concerns about service and escalated calls appropriately.
• Counseled customers on their options, educated them regarding bank policies and procedures, reducing risk to both the customer and the bank.
• Consistently improved customer satisfaction though expert resolution of conflicts and concerns. Received near perfect satisfaction rating on customer surveys.
• Mentored and trained new employees.

• Transformed hobby into baking business/joint venture with community center.
• Directed and trained kitchen staff, serviced customers, managed hands-on baking of artisan bread.

Milwaukee, WI

• Managed 175-200 lost time cases, including catastrophic injuries, from onset to resolution. Responsibilities included investigating and determining compensability, setting accurate reserves, evaluating third party.
• Coordinated and consulted with attorneys and doctors from WI, IL, IN, IA and NE.

Milwaukee, WI

• Thoroughly investigated workers’ compensation claims.
• Resolved compensability, coverage and offset issues on new notices. Analyzed medical records and questioned physicians regarding causation issues.
• Obtained recorded statements from witnesses and employers to verify that injuries arose out of employment. Retained controverted claims and managed to conclusion. Developed litigation strategies with defense counsel..

Parsippany, NJ

• Evaluated workers' compensation claims to identify negligent third parties.
• Interpreted contracts and lease agreements, determined additional investigation, and retained experts.
• Pursued tortfeasors or liability carriers for recovery of lien moneys.
• Made decisions regarding compromising liens and settlements.
• Assigned panel counsel and monitored litigation procedures.

Parsipanny, NJ

• Managed over 200 workers' compensation claims for local and national accounts.
• Investigated and evaluated of compensability and subrogation issues, including on-site inspections and obtaining signed statements.
• Communicated with risk managers, brokers, insureds, attorneys, physicians, injured workers and other interested parties.
• Specialized in settlement negotiation, medical management, litigation containment and customer service.