Laurie Devore Email & Phone Number

Responsible for overseeing a portfolio of houses, apartments, and a commercial shopping center. Develop and manage budgets to stay within projections. Hire and train staff while maintaining high occupancy levels. Oversee all portfolio projects by hiring, managing vendors and staff to accomplish property budgeted goals. Responsible for payables and receivables, including tax parcels and making payments to tax and city offices. Manage city code compliance and comply with all city inspections and citations. Delegate maintenance and vendor project completion, occupancy certificate renewals of houses, apartment buildings and commercial businesses, annual compliance renewals of elevators, boiler inspections. Advertise and marketing of commercial and residential spaces. Manage leases, renewals, staff projects and daily operations of all property business including rent collections, bank deposits, managing delinquency and collections, eviction legal filing and court appearances. Commercial lease enforcement and compliance. Negotiating and acceptance of vendor contracts. Staff oversight and delegation of projects and daily tasks, staff reviews, goal setting and managing, team building and staff training and growth.

Managed a 674-unit lakeside property while managing 25 employees and oversight of departments to include renovations and special projects, service, leasing, and admin offices. Work closely with maintenance supervisor and facility maintenance director to coordinate and oversee onsite projects. Process timesheets and payroll, approve vendor and supplier invoices for payment, manage company budget, training of staff, and coordinating of daily operations.

Oversee tenant relations and management of multiple properties representing 220 to 490 units while managing several leasing staff. Held bottom-line responsibility for end-to-end property management functions, including tenant relations, facility security / maintenance, and oversight of contracted services. Maintained proactive focus on sustaining full occupancy levels by making necessary capital improvements and coordinating resident events and activities. Interface internally and externally with legal to manage notice for vacate and eviction filings with the court. Work with finance departments as well as third-party vendors to pay bills, post rent, and manage ledger balances.Selected Accomplishments:• Earned recognition for maintaining properties at high capacity with low turnover through on-target advertising, professional networking, and excellent tenant relations.• Successfully turned around high delinquency rate by effectively communicating with tenants and improving process for collecting and tracking lease payments.• Prepared lease and rental agreements, ensuring accuracy and completion. Performed office administration and accounting functions, including balancing accounts, collecting and recording rental payments, and data management.• Employee of the month several times with the highest month over month occupancy rates• Selected as training site for all new leasing agents and leasing agents transitioning into property managers

Service-focused and cost-conscious with strong expertise in providing front- and back-of-house operations to establish a welcoming, energetic dining atmosphere. Solid history of success building high-energy service teams and culinary teams to ensure optimum guest experience. Adept in all facets of operations to include food quality and presentation, safety and sanitation compliance, budget administration, and inventory management. Cultivate rapport with vendors, corporate management, and community organizations to improve brand image and maximize revenues.Selected Accomplishments:• Outstanding Guest Experience• Cost Reduction / Waste Management• Vendor Management & Negotiation• Motivational Team Leadership• History of positive in store survey and positive secret shopper survey results• Hired & Train other staff including store managers, shift managers, and hourly employees

General manager with a solid track record of running Panera restaurants successfully, starting from marketing and brand promotion, active supervision of every part of the restaurant operations including service level, menu quality, staffing and financial aspects. Hired staff for various jobs according to skills required. Trained new staff; delineated their responsibilities and restaurant work ethics. Monitored cooking staff closely to ensure adherence to required standards in terms of quality and safety. Maintained a friendly environment for staff and customers. Scheduled working hours of staff and rotation of shifts.Selected Accomplishments:• Managed over 60 employees• Trained store managers• Excellent interpersonal and communication skills• Multi-tasking abilities with proficiency in organizing and managing different tasks• Thorough insights in overseeing stock levels and ordering supplies• Proficient in assigning duties and scheduling shifts• Ability of recruiting, training and supervising staff

Worked closely with chef to develop menus for special events and member reservations. Greeting of members and reading of chef menu to reservations to ensure accuracy and a professional dining experience. Trained staff to assist guests needs, professional table setup, party and reservation setup to county club standards. Maintained a friendly and professional environment for staff and members. Scheduled working hours of staff and rotation of shifts.

Certified, Fair Housing Laws

Certificate, Nursing / Business Management