Laurie Hext, Ms Email & Phone Number

Kingman, Arizona, United States

KRMC- PRIMARY CARE – KINGMAN, AZ [2022- PRESENT]Clinic Manager of largest family practice clinic in Mohave CountyEfficiently managed a full service family practice clinic. Implemented AMA Toolkit to increase patient access and provider satisfaction. Grew from 4 providers to 12 in 8 months. Successfully tested multiple beta processes to improve customer service scores and negate rampant turnover rates. Hired, scheduled, trained, budgeted, medicine / supplies replenishment. Managed reports and status checks, oversaw corrections. Documented policies & procedures, manage budgets; oversee variance reporting, marketing and filling vacancies, handling tenant relations, and maintenance.  Directing, hiring, training, scheduling and managing a highly successful team of admin support for providers. Implemented creative options to increase access to medical care in the area. 100% compliance to internal and external physical and electronic audits. Reduced employee turnover from 50% to 5% in 6 months. Lead teams in placing patient resources inside the Family Practice clinic. Managed purchasing to keep line items 8% below yearly budget.

Key Property Management is a residential property management company based in Salt Lake City serving property owners, and real estate investors. At the time, the executive team at Key Property Management was looking for an industry-savvy Asset Manager to efficiently spearhead all operations of the region’s 11 Section-8 and/or LIHTC, multi-family properties across 6 states, including, hiring and training management and maintenance teams, marketing and filling vacancies, handling tenant relations, and overseeing maintenance. Advising and working closely with the management team, my priority is to maximize onsite teams managing financial matters while coordinating maintenance, enforcing leases, assuring current collections and preparing performance reports. Additional duties include but are not limited to: Preparing and managing budgets; Attracting new tenants through advertising, vendor negotiations, property inspections and mitigation, negotiating and enforcing lease agreements; resolving tenant complaints, enforcing all Fair Housing laws; Contracting and supervising repairs and maintenance work; Maintaining records; Terminating leases and initiating eviction proceedings; etc.Select accomplishments: •Developed systems for onsite teams to adapt for COVID, resulting in only 1 COVID eviction and increased collection rates.•Reduced delinquent accounts by 90% through training and process implementation.•Trained onsite teams both in person and virtually to increase REAC scores by 27% over prior scores in 6 months.

Lehi, Ut

PMI Northern Utah is a full-service real estate asset management company that provides professional property management and real estate brokerage services. I was brought into PMI's management team to efficiently oversee all operations for various properties, with complete responsibility for leading and directing the entire management and sales team, by creating and implementing effective revenue reporting, budgeting, marketing, leasing, and maintenance operations. I accomplished financial objectives by assessing appropriate rents, collecting rents, paying bills, forecasting requirements, scheduling expenditures and initiating corrective action, building relationships with all stakeholders and negotiating with vendors. Oversight of tenant rent and, reporting the property's financial status, occupancy, and negotiation lease renewal; Arranging for repairs; contract correction and negotiation; Investigating and resolving property complaints and rental violations; etc.Select accomplishments: •Doubled residential home management (335 units), tripled HOA management (550 units), and added short-term rental and commercial management for nearly 900 total units under management.•Managed operations of $50 million in rental assets and $200 million worth of HOA management.•Conducted audits to correct billing, resulting in nearly $35k yearly increased income for the organization.

Arizona And Utah

As an independent Property Management Consultant, I leveraged experienced property management consultancy services to assist clients in making sound property investment decisions. My priority included developing and sustaining good working relationships with legal counsel and other property owners and consultants, inspecting properties with clients, and conducting surveys to obtain data. I analyzed market trends and demographics to identify the most sought-after and profitable areas. Finally, I also conducted negotiations with real estate agents on behalf of clients.

Arizona & Utah

Supported property owners, and potential investors with documentation, management experience, marketing, and maintenance oversight. Quickly prepared, marketed, and acquired long-term tenants for absentee owners.  Provided information to help clients assess and choose properties with higher ROI. Protect owners by writing an informational booklet teaching tenants how to protect property, so they receive their full deposit when they move out. Helped create curriculum and coach at-risk youth independent living and life skills.

* Work with state board of education to assure compliance for state licensing and certifications* Help create matrix to assess success of new education program* Work with a team to redesign curriculum and program for this non-performing charter school* Design marketing plan to fill this charter school with 500+ students in 5 weeks* Design, market, present and close weekly parent meetings to 100-220 people, 80% enrollment * Systematize the marketing and meeting plans for successful repetition * Help create matrix to assess success of new education program

Provo, Utah

* Manage all aspect of day-to-day operations of this 125,000 sq/ft professional office space* Work with clients, leasing agents and contractors to execute TI on time and within budget* Occupancy consistently 15% above area average* Establish and maintain strong personal relationships with 60+ tenants* Manage maintenance and subcontractors to maintain tenant satisfaction at this facility* Negotiate contract, keep rent collection and budget current

Master'S Degree, Business Leadership With Emphasis In Emergency Management

Bachelor'S Degree, Family And Consumer Sciences/Home Economics Teacher Education