Laurie Larson Email and Phone Number

Manage donation process for $4 million non-profit and quarterly reports for 2K+ workers.• Administrative duties included supervisor of eight volunteer staff, manager of the donation process, maintenance of donor customer relationship management software and communications.• Managed quarterly online reporting requirements for over 2000 workers located in 42 different countries.• Wired funds quarterly to support workers overseas and maintained communication with them to solve issues and budget changes. • Assisted in the development and continual improvements of an online software system to manage the daily operations which moved the organization from paper to digital.• Consolidated recurring pledge donations from multiple credit card gateways into one gateway and assisted with updating our accounting software to QuickBooks.• Provided exceptional customer service when addressing donor inquiries or concerns via phone calls or email correspondence.• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions in a timely manner.

Remote work for an online company managing and improving coaching courses in online platforms. • Managed online courses to include student registration, invoicing, course requirement completion and graduation certificates for health and wellness and chronic pain coaching and Motivational Interviewing training courses.• Responsible for website updates, renewal contracts, employee on-boarding, and HIPPA training. • Collaborated with owners to refine procedures, devise best practices, and create website improvements.• Established positive and effective communication among staff and organizational leadership, reducing miscommunications and missed deadlines.• Maintained compliance with local, state, and federal policies regarding education coordination through diligent record keeping practices.

Prepared and taught curriculum, lesson plans, and skills practice with evaluations per facility and OR state regulations.

Clinical Informatics Nurse- trained new clinical hires on Allscripts EMR. Collaborated with IT, Medical Director and Quality Coordinator to improve CMS and quality care measures

Provided Cerner Electronic Medical Record training for all clinical staff and project manager for various upgrades.• Responsible for educating all new clinical staff, providers, and nursing students (approximately 75 students each quarter) how to document in the electronic medical record associated with their positions and best practices.• Project manager and trainer for various clinical implementations and workflows (Bar Code Medication Administration, Automated medication dispensing cabinets, Cerner Revenue billing cycle implementation, Cerner EHR upgrades).• Completed chart audits and data abstraction for quality measures and process improvements.• Handled service requests, including initial troubleshooting and escalation.