Professional SummaryDedicated and highly organized professional with over 20 years of experience in bookkeeping, administration, and customer support. Demonstrated ability to manage complex financial tasks, streamline operations, and maintain a high standard of professionalism. Adept at managing large teams and resolving customer issues efficiently.Core CompetenciesCustomer Support ServicesBookkeeping and Financial ManagementOperations and AdministrationTeam Leadership and TrainingProblem ResolutionBudgeting and Financial ReportingBenefits AdministrationVendor and Client RelationsProfessional ExperienceManager of Operations and Administration
Brandon Becker, Hauppauge, NY
January 1990 – PresentManaged all aspects of accounts payable, client invoicing, cash disbursements, accounts receivable, payroll, commission, and expense reporting.Reconciled monthly bank and credit card statements.Designed and implemented company benefits including medical, 401K, and disability.Prepared monthly accounting statements including profit & loss (P&L) reports.Developed and managed budgets on a monthly, quarterly, and yearly basis.Assisted tax accountants by organizing and coding financial data for year-end reporting.Addressed and resolved customer service issues promptly.Managed a team of 15 employees across sales, support, and administration: responsible for hiring and training.

Resolved accounts payable and receivable issues with vendors and members.Assisted members with order processing, pricing inquiries, and conflict resolution.Verified accuracy of purchase orders against vendor invoices.Reconciled vendor and member accounts.Communicated with vendors regarding product inquiries and pricing.Undertook special projects as needed.