Laurie Morrow Email & Phone Number

Bentonville, Ar, Us

Fayetteville, Arkansas, Us

Bentonville, Ar, Us

Fayetteville, Arkansas, Us

Fayetteville, Arkansas, Us

Responsible for recruiting staff and managing all areas of HR, including: employee relations, benefits, compensation, recruitment & retention, compliance, orientation, training, and worker’s comp. Established personnel policies & procedures. Ensured applications, reference checks, and pre-employment screenings were completed and evaluated on new hires. Handled employee grievances. Reviewed and advised recommendations for disciplinary action, including terminations, resulting in zero lawsuits. Maintained files as required by regulatory agencies. TJC Survey in October 2015 found no HR deficiencies. Maintained relevant wage and salary program to remain competitive. Monitored annual merit increases to determine consistency and appropriateness. Provided education on interviewing, hiring, terminations, promotions, performance reviews, and safety. Prepared reports for Board, Performance Improvement Council, and Medical Staff. Started Employee Relations Committee, which improved morale and promoted better staff relationships. Reduced employee turnover rate by half. Implemented wellness program. Planned employee recognition events. Responsible for compliance program, investigating complaints, ethics and compliance training.

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Responsible for physician recruiting for the health system. Hired 20 physicians per year and saved $500,000 in recruitment agency fees alone. Conducted community needs analysis for physician specialties and primary care. Communicated market needs and business development opportunities to administrators with a focus on opportunities for growth and expansion. Oversaw the physician liaison program, marketing new services to existing clinics in the area, networking with new doctors, and exploring areas for improvement. Worked with physicians and clinics to assist with income guarantee contracts. Worked with corporate office to prepare employment contracts. Negotiated contracts with physicians. Worked with newly hired physicians to assist with transitioning to their new location. Oversaw clinic support center and staff.

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Responsible for community health education programs. Coordinated new physician marketing, advertising, networking, and orientation. Updated Find-A-Physician website and call center. Coordinated marketing events and community events. Worked with media for press releases, press conferences and news stories.

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Responsible for quality, performance improvement, JCAHO accreditation, and physician peer review process. Assisted quality improvement teams with monitoring/data collection and performance improvement process. Disseminated CQI reports quarterly. Developed annual PI Plan. Prepared directors, physicians and staff for on-going readiness for JCAHO surveys. Responsible for Case Management, Social Work, Pre-certification and Placement for all locations. Management duties included recruitment, retention, employee counseling, coaching and staff development. Oversaw the interdisciplinary process and utilization management. Assisted with staffing and registry staff responsibilities. (This time period includes a span when I worked part-time in various hospital management positions.)

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Coordinated staff development program for entire health system. Oversaw education program, nursing orientation, student orientation, supervisor training, and charge nurse training. Developed a preceptor program. Offered education opportunities that met JCAHO requirements. Supervised fifty registry staff employees and two staff educators. Recruited and hired staff. Conducted regular staff meetings. Scheduled and evaluated employees. Eliminated contract nurses in all PCS areas. Oversaw scheduling of registry and agency staff. Assisted with PCS Policy and Procedure revisions. Team leader for JCAHO Patient & Family Education Team. Member of Contract Labor Dig Team, Pain Management Team, and JCAHO Information Management Team.

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HR generalist. Assured compliance with ADA, JCAHO, FMLA, EEO and state laws. Assisted directors & supervisors with employee relations issues. Responsible for compensation and benefits. Oversaw HR policy and benefit changes. Responsible for employee orientation. Team leader for the JCAHO Human Resources Team.

Oversaw HR, Safety, Worker’s Comp and Employee Health. Served on Executive Team and advised on HR issues. Responsible for budgeting of operating and capital expenses. Assured compliance with ADA, JCAHO, FLMA, and EEO. Fulfilled role of employee relations manager. Responsible for strategic management plan. Developed new PTO policy.

Handled employee relations. Made recommendations concerning compensation after market analysis. Assisted managers with evaluations. Responsible for entire wage and salary structure. Conducted exit interviews. Prepared performance improvement reports. Administered all benefit plans, including Health, Dental, Section 125 Cafeteria, Basic Life, AD&D, VGLI, LTD, 401(k), and supplemental insurance. Negotiated benefit contracts. Acted as liaison between benefit companies and employees. Communicated benefit plans to our 1600 employees. Assisted terminated employees with distribution of pension funds. Conducted monthly benefit fairs. Responsible for annual open enrollment. Assisted with merging benefits when Northwest Health System merged with area clinics and hospitals. Served on Wellness Committee and Employee Participation committees.

Masters, Health Science

Bachelors, Business