Recruited by CEO to drive operational excellence in day-to-day management of the business including pipeline development, hiring, teamwork, performance management, forecasting, budgeting, and analytics for a market leading SaaS technology company. • Directed end-to-end business performance assessment and turnaround, leading a global cross functional team across Operations, Channel Sales, Marketing, Customer Success, Engineering, and Product to improve customer experience.• Designed and implemented long term revenue, growth strategies, and best practices to reduce overhead, reinvigorate the brand, meet financial targets, and exceed performance metrics.• Led high-performing account management and sales teams fostering relationships with startup to mid-size to global enterprise level organizations and implemented tools to improve sales pipeline management, including Hubspot CRM, Confluence, Jira, and Slack.• Acted as voice and champion of the customer in collaboration across the organization and spearheaded the software build/ configuration process restructuring, reversing revenue stagnation, and growing YoY revenue ranging from 14.8% in year one to a high of 34.1% in year four and bolstering client retention and satisfaction.• Established key revenue and performance metrics and implemented reporting systems to track and measure team and individual performance, resulting in new product improvements and establishing a QA department, ultimately reducing overhead 20%.• Managed multiple complex product launches with full ownership of go to market strategy including the implementation of scalable, standardized product update processes, replacing perpetual with subscription licenses to capture renewal fees and monitor client usage. • Developed actionable insights by auditing client contracts, analyzing revenue data, and identifying user trends, which drove revenue optimization and brought customers into compliance with master services and license agreements.

Hired as Chief of Strategy and Growth Officer (CSO) on special assignment, responsible for ensuring strategic, financial, and operational success, including formulating, facilitating, and communicating the organization's strategic initiatives and future goals.• Collaborated closely with the CEO, CFO, and senior leadership team to lead long-term and short-term strategic initiatives, providing guidance through the planning and execution to achieve business goals, driving retention rates and business growth.• Successfully managed and grew a national outside sales force of 4 directors and their teams, totaling 23 sales executives and 5 administrators, optimizing all phases of the account management and selling process, achieving financial objectives and performance benchmarks.• Developed and nurtured collaborative partnerships for up-sell and cross-sell opportunities, building and winning new enterprise accounts in a fast paced, highly competitive environment, with a substantial increase in sales revenue in just a few months, achieving growth of 2.8x in 2017.• Rebuilt and restructured the account management and marketing departments, creating efficient and scalable operating procedures to assist in the identification of opportunities and new sources of growth, enhance the end-to-end customer journey, and improve customer satisfaction.• Improved profitability significantly, achieving 400% growth in operating earnings in 2017, with a 37% EBITDA and 34% operating margin, by collaborating seamlessly across channels, divisions, and business functions to ensure cohesive and successful business operations.• Decreased expenses as a percentage of revenue from 28% in 2015 to 18% in 2017 through the optimization of vendor relationships and negotiation of favorable terms for volume discount pricing.

Promoted through leadership roles, overseeing operations, sales, marketing, IT support, accounting, financial reporting, vendor management, and HR functions. Maintained business viability and delivered a seamless customer experience through multiple ownership transitions, digital asset transfers, and the economic downturn. • Onboarded a new CEO and CFO, serving as operational subject matter expert (SME), while directing a 21-member team of sales, marketing, and IT professionals and managing an $18M P&L.• Built a high-performing, solutions focused sales team and designed marketing strategies to drive revenue despite an 8-month suspension from Google Search following algorithm updates. Grew social followers 50%+ in two years.• Launched Marketplace accounts with major retailers to increase monthly revenue by $30K+ (2%), securing a listing among a limited number of jewelry vendors accepted by the retailers.• Optimized accounting practices by introducing a new system for verifying customers, tracking payments/returns, and negotiating new credit card processing contract resulting in reduction of fraudulent credit card orders to less than .5%, uncovering $50K+ in accounts payable errors, and saving $40K after, reducing fees from 4% to 2.5%.• Reduced product returns by 75% and improved customer retention by creating a dedicated customer support role.• Helped design and launch a mobile-friendly website with enhanced navigation and features, including a blog, new product images, Google AdWords, and email campaigns.