Laurie Richards Email and Phone Number
Laurie Richards's Location
Austin, Texas, United States, United States
Laurie Richards's Contact Details
Laurie Richards work email
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Laurie Richards personal email
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Laurie Richards phone numbers
About Laurie Richards
▲ Deep product delivery and implementation experience encompassing a demonstrated track record of developing, delivering and creating innovative and successful solutions.▲ Recognized for the ability to analyze unique requirements and technologies and then develop solutions for the client.▲ Leadership to drive teams to innovative solutions and target customer needs.▲ A leader with a sense of urgency, tenacious in the pursuit and achievement of goals, and a reputation for developing motivated teams that provide results beyond expectations. ▲ Adaptable, flexible, and enjoy a high energy environment.
Laurie Richards's Current Company Details
Laurie Richards Work Experience Details
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Senior Salesforce Business AdministratorApartment Hunters Llc Jun 2022 - PresentWork with users to implement the business process from start to finish. Design, maintain and enhance all the required integrations with Salesforce.Work with users on implementing best practices in the CRM and helping us all to get the most from the CRM. Develop and deliver data reports and activity reports.Implement user friendly solutions so our agents can work efficiently and happily.
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Salesforce Business Analyst At Luminex CorporationLuminex Corporation Jun 2019 - Jun 2022Austin, Tx, UsWork with business units to capture requirements and workflow stories. Using the requirements design solutions with existing and potentially custom objects to meet the requirements. Lead generation and lead assignment process, per region, territory and country. Learning management system design use per standard operating procedure, reporting, new service provider implementation and ongoing upgrades.Support and improve the implementation of Classic Knowledge and led the team to migrate to Lightning KnowledgeEstablished the community, page flow and integration with Wordpress. Knowledge and LMS access through the Community.Implemented Salesforce Surveys for cases and work orders. Creates flows to capture when a negative response is received from a survey. -
Operations Support SpecialistLuminex Corporation Jul 2016 - Jun 2019Austin, Tx, Us• Researched Knowledge Centered Support practices and incorporated into the design of the Knowledge system. • Defined team deliverables per team roles and process requirements• Prepped for transition to Lightening Knowledge• Implemented an updated design of the Salesforce Knowledge package. • Interfaced with three teams to begin incorporating the updated design for Salesforce Knowledge into their process. • Develop strategic features using Cornerstone LMS and Salesforce enhancements to stay in the forefront of the client needs and requirements.• Create and maintain training reports to support compliance. • Shortened the system upgrade time frame to 1 month from 4 months.• Establish all system test cases for new features and regression testing. • Identified new system features and implemented per the workflows resulting in better maintenance and delivery of training. • Finalized the standard operating procedure around the training system • Ensures delivery of the training meets the standard operating procedure required for compliance.• Implemented an updated design of the Salesforce Knowledge package. • Interfaced with three teams to begin incorporating the updated design for Salesforce Knowledge into their process.
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Implementation Specialist/Program Manager/Team ManagerWorkplace Answers Mar 2013 - Jun 2016Austin, Tx, Us• Established Workplace Answers as a leader in delivery of online training solutions by enhancing and perfecting the process for delivery. The process was developed as a client-centric solution offering adaptable implementations. • Planned, executed and launched 300+ implementations for 2015. • Planned, executed and launched 280+ implementations for 2014.• Collaborated with engineering to design and develop enhancements and features required to deliver the complete suite of Services.• Developed strategic features and product enhancements while staying in the forefront of the client needs and requirements.• Develop server side .asp code to meet client specific needs, web forms to capture software data.• Develop Statement of Work documents for special projects identified by client, managed the project or develop the code to complete the project. Trained the team on how to manage special projects. • Met in person with clients and prospects to sell new solutions and develop plans for implementations.• Manage, maintain and improve processes to fulfill the client’s projects.• Write documentation on procedures for testing the tool, and use of the tool and processes for the program management team. • Self-motivated, taking on several extra projects, such as testing the use of double byte characters in courses and database.• Communicate steps to reproduce issues to software developers, follow up on testing of the code correction and deployment to client.• Engage client to develop project plan and deploy purchased products (Project Management, Project Management Boot camp 35 hour course).• Manage and maintain processes to fulfill the client’s projects, using both Zendesk and Salesforce.• Write documentation on procedures for testing the tool, using the tool and processes for the program management team.• Maintain a high professional rapport with clients and colleagues.• Supervise a local and remote implementation team, grew team 4 to 7 team members. -
Customer Service ManagerSales Engine International Jan 2011 - Mar 2013Austin, Tx, UsDelivered training on the SAAS tool and managed the Client Success team. Drove consistent process use and definition of services. Worked directly with the client to develop the marketing strategy and use the tool to deliver the strategy. • Supervised the support team including training on the tool, methods of support, set standards for clear and concise communication, ensure SLA is met.• Assisted client in integrating the SAAS tool with Salesforce and MS Dynamics.• Assisted client with use of Salesforce including reporting, lead/ contact creation, campaign creation and campaign status.• Wrote and debugged HTML emails and landing pages (forms) for clients.• Interfaced directly with the software engineers to evaluate/test the software and surface issues/bugs.• Maintained a 95% retention rate with clients along with a great rapport and consistent positive client feedback.• Highly responsive to client inquiries via phone, email and Zendesk ticket system. Always maintaining the SLA with the client and internal clients with proactive follow through. -
Loan ProducerAuto Refinance Source Inc. Jun 2003 - Sep 2009Presented loan solutions to incoming hot leads and drove the loans to completion. Used a detailed and client centric approach to describe the loans and process while staying focused on the close. • Maintained the Visual Basic tool that loan officers used to convey the loan details to the main office.• Effectively completed all follow up communication with the client.• Implemented best practices and procedures to ensure compliance with corporate policies.• Very self-motivated, working from home office to complete all loans and Visual Basic work.
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ProgrammerIbm Oct 1987 - Mar 1997Armonk, New York, Ny, UsManaged a team of programmers to code the communication interface between the IBM PC and SQL database hosted on various IBM platforms (DB2 and SQL400) using C++.• Designed and coded specific components and reviewed the team designs for completeness and accuracy.• Met all time lines for code delivery/drops and coordinated with other interfaces to ensure dependencies were delivered together.• Documented the code for the communication interface between the SQL database platforms.• Worked directly with the QA team to use the documentation to develop the test suite. Assisted in scripting of functional test cases to hand off to Quality Assurance.• Programmed, C++, the reporting interface on the SQL database UI for the OS/2 operating system and Windows OS, while incorporating Common User Interface compliance.
Laurie Richards Skills
Sql
Lead Generation
Marketing Automation
Saas
Demand Generation
Cloud Computing
Html
Enterprise Software
Salesforce.com
Manticore
Crm
Management
Digital Marketing
Integration
Sales Process
Product Management
Email Marketing
Product Marketing
Online Advertising
Sales
Business Development
Customer Satisfaction
Strategic Partnerships
Solution Selling
Go To Market Strategy
Databases
Strategy
Account Management
Program Management
Customer Relationship Management
Software As A Service
Laurie Richards Education Details
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Texas State UniversityComputer Science
Frequently Asked Questions about Laurie Richards
What company does Laurie Richards work for?
Laurie Richards works for Apartment Hunters Llc
What is Laurie Richards's role at the current company?
Laurie Richards's current role is Senior Salesforce Business Analyst at Apartment Hunters LLC.
What is Laurie Richards's email address?
Laurie Richards's email address is lr****@****ers.com
What is Laurie Richards's direct phone number?
Laurie Richards's direct phone number is (866) 861*****
What schools did Laurie Richards attend?
Laurie Richards attended Texas State University.
What skills is Laurie Richards known for?
Laurie Richards has skills like Sql, Lead Generation, Marketing Automation, Saas, Demand Generation, Cloud Computing, Html, Enterprise Software, Salesforce.com, Manticore, Crm, Management.
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