Laurie Watkins Email & Phone Number

Virtual Office-Michigan

Support Sales teams and Project Implementation team on Pre-Sale and EscalationCustomer facing meetings to work customers Road maps, planning, determine and write Scopes of Work for current and future projectsManage and work with third party vendors initiating, planning and determine the customer required services, including Empirix and Business PartnersSupport customers and Sales on Escalations that effect current and future businessLead and manage meetings for multiple internal Support Resources from all Avaya Practices, including Avaya Red and Blue, for customer project planning and pre-salesManage and Drive internal escalations and requests for customer and Account ManagersWork with Pricing Teams and Booking of new projects, uploads and scopesPlan and Coordinate Customer visits to the Executive Briefing Centers in San Jose, Denver and Chicago

Support Avaya AOS

Managed-Coached multiple Project Managers providing guidance, support internally and with customersPart of the team that trained and on-boarded the core Argentina Project Management teamPoint of contact for Internal and Customer Escalations, driving and owning support and resolutionNorth American SME for Customer Satisfaction Surveys representing Avaya with Walker IndustriesManage and run multiple reports for Revenue, project status, PM support and Quarterly numbers

Project Management/ Implementation Services Manager-managing new projectsStrong relationships and customer satisfaction with assigned CustomersProvide “Subject Matter Expertise” on Avaya Services tools including eProject and Pricing ToolsStrong leadership on cross functional team, including PM Binder and Staging teamsMet and/or Exceeded Compliance GoalsSME on Modular MessagingStrong understanding of Direct and Business Partner contracts/differences and requirementsManaged over $2M worth of revenue supporting Volume Commitment Business Partners-Nicom and Phonextra and back up to over $15MDevelop and implement Statements of WorkLead the TeleSales assignment supporting the PS’s on Contractor required assignments