Laurie Watkins Email & Phone Number

Virtual Office-Michigan

Support Sales teams and Project Implementation team on Pre-Sale and EscalationCustomer facing meetings to work customers Road maps, planning, determine and write Scopes of Work for current and future projectsManage and work with third party vendors initiating, planning and determine the customer required services, including Empirix and Business.

Support Avaya AOS

Managed-Coached multiple Project Managers providing guidance, support internally and with customersPart of the team that trained and on-boarded the core Argentina Project Management teamPoint of contact for Internal and Customer Escalations, driving and owning support and resolutionNorth American SME for Customer Satisfaction Surveys representing Avaya.

Project Management/ Implementation Services Manager-managing new projectsStrong relationships and customer satisfaction with assigned CustomersProvide “Subject Matter Expertise” on Avaya Services tools including eProject and Pricing ToolsStrong leadership on cross functional team, including PM Binder and Staging teamsMet and/or Exceeded Compliance.