Strategically organized HR projects and initiatives using a project management approach. Established a shared services model by creating a centralized function for payroll and data management as well as streamlined data collection/entry processes, capitalizing on technology to automate manual processes.• Process re-engineering and change management efforts to support growth, focusing on areas such as payroll, data integrity/management, process simplification and reporting.• Built a high-performance team dedicated to data integrity and process optimization to ensure consistency and allow our business to be more strategic.• Implementation of Ceridian/Dayforce for North America payroll and timekeeping and the global Workday HCM rollout.

Leadership and oversight of the HR Operations team, to include duties outlined in prior manager role as well as ongoing development of internal processes and improvement of the end user experience by analyzing Workday business processes, monitoring Helpdesk inquiries and trends, leveraging technology for manual processes, and partnering with various business leaders to support their needs.• Launched and lead the Navient Women Employee Resource Group and hosted inaugural Empowered Women Conference in October 2022 as well as project management of Diversity, Inclusion & Equity roadmap strategy.• Created efficiencies such as employee file management to include paperless onboarding, automation of required acknowledgements and audit reporting, all utilizing Workday.• Annual Affirmative Action Plans, EEO-1, CA Pay Data, VETS 4212 filing and pay equity study, as well as managed all OFCCP audits.• Vendor oversight ensuring service level agreements are met and costs are optimized; risk management consulting firm, employment verification (TWN/Equifax), and Federal, State, Federal Contractors, County and City compliance.• To ensure ICE compliance, Developed an I9 audit strategy to incorporate remote verifications.• Reduction in Force/Job Abolishment, WARN and Furlough strategy and packages.

Lead the HR Shared Services function for all HR related inquiries, from all business areas, to include employees, managers, and senior leaders. Mitigated risk by performing routine audits of the entire employee life cycle, from application to termination, leveraging Workday.• Managed HR audits company wide, partnering with internal and external audit, legal, HR COE’s and corporate compliance teams.• Created, reviewed and tested internal controls (ICE/SOX) for all of HR, utilizing the Archer platform, for annual/semi-annual/quarterly walkthrough/interviews, so that processes were aligned with controls.• Merger, acquisition and divestiture support to ensure a smooth transition and implementation.

Planned, designed, and implemented open enrollment through a new HRIS system, Workday, company-wide• Lead benefit compliance, analytics, audits, project management, and facilitated benefit changes• Created, documented, and implemented audit procedures to enhance compliance reporting• Provided training and guidance to the benefits call center, as well as analyzed all escalations to identify trends• Partnered with shared services to develop procedures and strategies on how best to administer across the operating areas

Developed the payroll admin team, providing leadership to educate the business on policies and procedures.• Implementation of a new time and attendance system (E-Time to Kronos) to improve the payroll process.• Collaborated with brokers, account managers, legal counsel, and auditors to guarantee compliance with regulations such as EEOC, Section 125, and 5500.• Evaluated plan designs for annual open enrollment and provided recommendations to senior leadership, to maintain a competitive benefits package, and realize cost savings at renewal.

Administered all benefit plans including monthly/annual open enrollment, reconciled invoices for all plans and recommended plans. Timely and thorough investigation of complaints and partnered with operations, resulting in overall reduction in complaints. Ran weekly and monthly payroll audits to ensure compliance with payroll process and procedures.

Supported all areas of HR (Benefits, Payroll, A/P, Workers Comp, Safety, Employee Relations, Onboarding and Compliance) and production needs for a union, manufacturing company.