News pieces and travel-related features for TravelPulse, a leading TravAlliance Media publication geared towards travel agents and consumers. Research and write daily news stories, feature articles and slideshows for an online publication focusing on all aspects of the travel industry, with a readership of travel agents and consumers. Conduct interviews, and attend press trips to gather source material and photographs for use in original articles, as well as paid promotional content. Source, acquire permissions and upload imagery into articles; format articles in content management system; enter associated metadata using SEO best practices.

As an email marketing specialist, I am skilled in creating and executing email campaigns that effectively engage and convert subscribers. My focuses include strategy development, content creation, deliverability optimization, analytics and refinement, and relationship building.

- Liaise with pet owners regarding all financial aspects of emergency and specialty veterinary care, acting as the conduit for all communication between veterinary teams and clientele during the treatment planning and authorization process. - Handle all financial updates, authorizations, payments and pre-payments for hospitalized patients and specialists’ cases, as well as daily hospital admissions. - Work with doctors and insurance companies to obtain treatments pre-approvals and submit claims on behalf of clients, as well as preparing and submitting applications and records to charitable organizations to obtain assistance paying for pets’ life-saving treatment when beyond owners’ financial means. - Contact clients via phone, email and USPS to collect on overdue accounts and submit nonresponsive accounts to collections companies as needed.

Domestic & international travel journalist; participating on-assignment at press trips and familiarization tours. Write and copyedit material for issues of bi-weekly magazine, online newsletters and web exclusives. Procure licensed artwork, images & supporting materials for final page design in cooperation with the public relations/marketing arms of major travel & hospitality entities.

 Produced impeccable medical records and documentation, including clinical consultation, intraoffice procedures, surgicenter and hospital surgery, as well as autopsy reports. Clients used call-in dictation methods, and received quick turn-around time with electronic product delivery. Emphasis on accuracy, brevity and clarity, as well as editing for syntax, flow of readability, elimination of redundancies, etc.

(Out of print)

Create promotional materials, Public Relations and Marketing support, content research, interviews.

Prepare quality assurance department's documentation & database for 2008 annual audit and ISO9001:2000 re-certification; company standard procedures, official forms, formal training instructions & operating manuals.Miscellaneous tasks: evaluate company web site, create advertising copy and edit business correspondence.

Finalize contract materials for customer web sites; prepare for submission to design & development group for product fulfillment. Review documentation for accuracy, consistency and completeness; verify contract information to ensure proper context & legality using CMS, internal database and external resources as needed. Identify/resolve problems of discordant, inconsistent or missing information among combined records.

(Out of print) Developed and authored features for monthly issues of special-interest consumer publication, showcasing elements of Southern California luxury lifestyle. Coordinated with designers, property owners, photographers and agents for interviews, source material and official images.Profiles included: exclusive architecture, premiere artwork, cutting-edge interior design, luxury properties and top-tier real estate; also featuring venues for fine dining, high-end retail, local nightlife and events.