Laurie Brescia Email and Phone Number

My role is to provide data and support surrounding the company’s accounting/billing functions as they pertain to account management related functions. As Senior Business Analyst I proactively provide reporting on key metrics for the account management and service desk teams. I assist in solving IT operational challenges and help improve IT operational processes for clients. My skills are often leveraged by multiple departments within the organization.

Supporting the Commercial Real Estate industry in technology and cyber security.

Novatech is an award-winning provider of Managed Print, Managed IT, CyberSecurity and Cloud Solutions. Our services empower businesses to increase productivity, lower costs, minimize risks, and drive growth through our expert guidance in selection, implementation and support of cutting-edge technologies. In the day-to-day world of running a business, Novatech’s portfolio of managed office solutions enable you to focus on running your business - leaving the tech to us.

Responsible for listening to the customers' needs in driving their business forward, advising the customer of weaknesses in their network, and ensuring the customer is happy and satisfied with overall support and business partnership. Drive the initial kickoff of services and works with solution architects and onboarding engineers to create a Strategic Technology Plan which is used as a roadmap in subsequent Quarterly Business Reviews. Responsible for making progress on that roadmap and ensure the customer always knows what their IT position is highlighting vulnerabilities. Act as an escalation point for service delivery issues and the client's advocate via becoming the trusted advisor for the IT partnership. Work directly with both the Support and Professional Services teams who are responsible for day to day break fix and new installation needs of clients.

Responsible for brand management, all graphic design, digital asset management, event marketing, website content, project management, social media presence, editorial calendar, content marketing, email communications, company IT needs, team management, as well as departmental and project budgeting. Planned, designed, executed, and analyzed all brand and marketing campaigns.

Design and layout monthly club newsletter consisting of 24-32 pages, weekly email newsletters, and event marketing for Membership. Manage content for Club website and all social media outlets including bulk email, Facebook, Twitter, Instagram, Google+, LinkedIn, and Pinterest. Ensure all external communications are consistent in branding.Annually produce event program and take event photography for a large Tennis Invitational that raises money for charity. Responsible for program design layout, color, and creative. Communicate with Pro Shop Manager and marketing departments for sponsors submitting marketing material.

Hosted Tupperware parties in homes in front of groups of people, organized fundraisers, and provided customer service as a sales consultant. Promoted personal business through social media, email marketing, print materials, and personal contact. Coached a team of up to 36 Tupperware Consultants and Managers in sales, product knowledge, home organization, and public speaking. Provided skills training to Metro Atlanta Consultants at monthly sales meetings.

Supported basic employee IT troubleshooting issues, and outsourced complicated issues to an out-sourced IT company, followed through to resolution. Maintained corporate database containing sales, marketing, and franchise contact information.Ensured the success, as an integral part of, the Annual Holiday Shipping Center by overseeing IT hardware needs, data entry, label printing, and order reviews for thousands of orders and shipments placed online and in stores during the months of November and December.Researched information technology based solutions to challenges the company encountered. i.e. shipping software, efficient printing, document management and storage, presentation equipment, computer hardware and software solutions for everyday staff use, and communications solutions for the Field Marketing Staff.

I was responsible for marketing plan follow through, product ordering and inventory, staff scheduling, and event planning.