I began my career as a professional actor, and in between movies and commercials, was hired to do many training films for a vast variety of industries. That experience led to a live training gig on the Queen Mary in 1986. I was hooked, I fell in love with training others how to become more successful.Over the years, I discovered a connection between all of the work I was doing, whether it was leadership training, customer service, sales or presentation skills, it all came down to improving people’s communication skills. I have been fortunate enough to have taught a huge variety of professionals, from sales techniques for bull semen salesmen in Canada to customer service to the government of the Kingdom of Bahrain to Engineers at tier one organizations.Without effective communication, not much can be accomplished and businesses cannot run smoothly. Good communication skills are absolutely essential to your bottom line. Your executives and team members must be able to convey their ideas or instructions clearly to achieve goals and be successful.

While I work with a wide variety of industries, I specialize in Information Technologist and Engineers

Writing and delivering presentations with impact requires organizing your thoughts for a well-composed message that is easy to understand and remember. You also need to grab the audience’s attention quickly and use non-verbal cues and tone-of-voice to appear confident and masterful.

Well-developed communication skills include listening effectively, talking less, and using positive language. To convey your message persuasively and make sure you are understood requires refining skills to reach a new level of effectiveness. Overcome communication barriers, establish rapport and modify your style to connect and build strong relationships.

A first-rate customer experience leads to customer loyalty and business growth. You need to do more than satisfy your customers. Today you have to make sure their experience exceeds expectations. Word choice and language, as well as a hyper-personalized experience make all the difference for creating lasting relationships. Laurie will share top customer service skills with your team so they truly shine.

LEADERSHIP USA™ is a membership organization that offers high-quality leadership development education for leaders of our member companies, via a monthly live seminar with world-class instructors, who present on diverse topics. We function as an outsourced training resource for small-to-medium-sized companies and as a supplement to established leadership programs within larger corporations. Laurie's area of expertise for Leadership USA in on Executive Presence; Power and Credibility.