Digital experience consultation, planning and process management.Simplifying the complex, and optimizing user success. UX Content Process improvementChange management

Manager of User Experience design team focused on creating frictionless, effective and highly valued digital services.

Driving digital and hybrid initiatives to maximize member and business value. Responsible for enabling innovation and proof of concept pilots; and product ownership of cost and coverage transparency initiatives. Functional management of deliverables and processes including discovery and ideation, roadmap development, deployment and engagement, as well as iterative enhancement.Coordinate activities of cross-functional, team activities inclusive of UI/UX design, technical development, testing, user engagement, research and business intelligence. Oversee integration of vendor solutions. Certified SCRUM Product Owner

Project Manager and analyst for enterprise portfolio management training and process improvement initiatives. Designed and delivered communication and collaboration strategies at complicated intersections of business needs and technical innovation. Leveraged change management theory (ADKAR) and sound project management methodology (both Agile and waterfall) to organize and advise on technical priorities. Developed curriculum and taught project management methods across the corporate environment, Created and deployed additional learning and change management tactics for project leaders, agile teams and business stakeholders including standard work documentation tools, process explainer materials, animations, info graphics and simulation activities. Certified Scrum Master. Certified Scrum Product Owner.

Project Manager responsible for planning, execution and delivery of high-visibility digital care management solutions in a large healthcare system. Responsible for EPMO project lifecycle using agile/scrum framework; managed budget, schedule, scope; analyzed, documented and mitigated risk. Focused on exceptional communication with sponsors, stakeholders, subject matter experts, and technical teams.

Chief executive and publisher of nonprofit digital platform for hyper-local news. Facilitated community engagement and support though training and activation of citizen journalists. Developed concept, acquired funding and media industry support (initial and sustained), managed design, development and launch, an ensured ongoing operation and sustainability.Established the Rapidian as a division of the Grand Rapids Community Media Center

Executive Director/CEO of multifaceted nonprofit media arts organization emphasizing technology enhanced communications, media arts training, and collaborative project development. Responsible for strategy and leadership of community based broadcast radio, cable television stations, Internet and IT services, digital journalism, media education, and innovative historic venue services.Public policy adviser and community media start-up consultant. Provided communications planning, media training and digital strategy development for public sector institutions and private philanthropic and research organizations. Skilled presenter and media project manager/service development adviser.

Founding director of community based media production, media education and technology distribution organization. Led facility and services development. Creator and executive producer of community based media. Led development of unique fiber/coax institutional networking project

Designed and launched "Explore Sonoma County" a video visitors' (tour, eat, play, shop) guide for Sonoma County, CA. Produced (designed, wrote, directed talent, promoted) continuous loop promotional video, placed and featured in over 1200 local hotels rooms on dedicated TV channels, at the local visitor's bureau and on the web. Sold the product & service due to pending relocation.