Laurie Fitzgerald Graham Email & Phone Number

Boston, Ma

For more than 20 years, the ICEX team has been putting technology and business professionals in touch with the invaluable first-person ideas, advice and experience of other practitioners. Leaders of large, global companies use ICEX Accelerators and Executive Education as a vehicle to determine approaches and practices that really work in complex environments and get honest feedback on ideas in a confidential and trusting community.Current responsibilities include:• Strategize with senior management to meet organizational goals and objectives; design and implement meeting/event specifications to meet client requirements, program needs and organizational objectives.• Manage program teams to ensure that objectives, deadlines and quality assurance guidelines are met.• Build and maintain relationships with VIP clients to assure meeting participation and membership renewal. • Establish and manage vendor & supplier relationships; negotiate and manage all contracts. • Budgetary responsibility for all meetings & events and overall company operations.• Manage meeting planning staff providing performance assessment and training & development.• Oversight of company policies & proceduresKey Accomplishments:• Consistently keep meeting operating costs at 20% under budget while still providing exceptional quality service to VIP clients.• Continue to maintain an average overall meeting quality rating of 4.7 (out of 5.0) from client evaluations.

• Strategize with senior management to meet organizational goals and objectives; design and implement meeting/event specifications to meet client requirements, program needs and organizational objectives.• Manage program teams to ensure that objectives, deadlines and quality assurance guidelines are met.• Build and maintain relationships with VIP clients to assure meeting participation and membership renewal. • Establish and manage vendor & supplier relationships; negotiate and manage all contracts. • Budgetary responsibility for all meetings & events.• Manage meeting planning staff providing performance assessment and training & development.• Oversight of company policies & procedures; created employee handbook and a variety of procedural checklists.Key Accomplishments:• Instituted a cost-cutting initiative which cut operating costs by 20% and created budget tracking process which reduced program expenses by 12%.• Developed & implemented process for sending quarterly marketing campaigns which helped to increase meeting attendance by 11%.• Managed implementation of salesforce.com, including customization of tool and user training. Continue to manage on-going customization and training.• Created online meeting registration system and managed integration with salesforce.com, thereby increasing staff productivity by 5%.• Established company’s first-ever internal wiki streamlining the meeting planning process, documenting company-wide policies & procedures & creating a team collaboration space.• Planned highly successful 10th anniversary event which involved educational sessions, technology center tour & gala reception/dinner for VIP clients.

Responsible for planning all meeting / event logistics for 4-6 client programs; 15-18 meetings per year.

• Met program goals & objectives by managing all aspects of executive education program execution.• Developed and managed relationships with academic departments across university and with outside vendors & suppliers; negotiated and managed all contracts following strict budget guidelines. • Established relationships with program participants/students assuring continued company participation. • Worked closely with senior level faculty members to develop & maintain agenda ensuring that program and participant requirements and objectives were met.• Supervised program assistants and managed workflow ensuring all deadlines were met and high quality standards were upheld.Key Accomplishments:• Selected from among 15 employees to manage the Program for Global Leadership – HBS’ first-ever executive education program conducted internationally. Spent 4.5 weeks in Singapore as manager of the program.• Appointed IT Liaison. Responsibilities included training & assisting program staff in IT-related issues and ensuring that the IT needs of each program were met such as webpage development and any other special IT requests.

• Managed support for three senior faculty members; triaged & managed graduate student requests.• Developed and managed relationships with academic departments across the university.• Provided management of online course platform ensuring accuracy, relevancy and usability of platform and course materials.Key Accomplishments:• Appointed to manage the highly successful “Conference on the Future of Interactive Marketing” which attracted 50% more attendees than originally anticipated.• Appointed Technical Lead by Marketing Department Chairman in August 1996 which involved responsibility for training and assisting staff in utilizing the MBA course platform, maintaining department website and any other IT-related issues.

Bachelor Of Arts, Sociology

Activities and Societies: Phi Gamma Delta Little Sister

Education record

2004-2005 Completed two courses in Accounting

Sociology

Completed several Graduate level courses