Job Responsibilities• Responsible for creating and sending Professional Services invoices to customers• Maintain billing information on customer accounts• Investigate and resolve billing queries• Review customer contracts• Issue refunds and billing adjustments• Assist with month end billing and accounting responsibilities, such as account reconciliations and journal entries• Produce procedural documentation• Special projects as assigned

Assist sales and marketing team performing "Pre-Sales Administration" by using tools such as Google Docs, Microsoft Word, Microsoft Excel, CRM, and a variety of online systems and databases to search for warm sales leads for business. Work on Marketing Administration tasks such as editing, personalizing, printing, and mailing materials to prospective clients. •Assisted in submitting over $550,000 in bid proposals•Screened thousands of bid requests to a sub-set that aligns with NetDiverse capabilities•Schedule and Perform Technical Site Survey•Reviewed and edited technical drafts, letters, email, and contracts for legal team•Create more efficient process for Proposal Generation which resulted in three-fold increase in bid submissions•Created a technical product sheet for NetDiverse to use as a reference in creating future bid proposals•Implemented and set up NetDiverse on a thin CRM (Customer Relationship Manager) using ASANA