Laurie Waligurski Email & Phone Number

St. Louis, Mo, Us

St Louis, Missouri, United States

St Louis, Missouri, United States

O Fallon, Missouri

Founded and ran Mastercard’s Strategic Program Management Practice while leading a multidisciplinary global team of Technical Program Managers, Program Managers, Product Management, Technical, Resource Planning, and Analyst resources. Accountable for the strategic planning across two-thirds of MC's products, as well as internal operational programs. Managed capital allocation process for the organization. Served two facets of the business within these roles.MARKETS & TRANSFORMATION (2018 - 2021) – Led 34 of the organizations market-facing and shared programs representing 2/3rds of Mastercard's products and services. Accountable for setting and enforcing the standards by which demand decisions are made aligning resources to the highest value returns while optimizing technology investments.SHARED COMPONENTS & SECURITY SOLUTIONS (2017 - 2018) – Managed $200 million in technology investments for 9 Mastercard programs in the Shared Components and Security Solutions space. Led the demand management and prioritization to drive Mastercard’s strategy and oversee the quality implementation of new services to markets leveraging an agile approach.

St. Louis, Missouri, Usa

Manage the portfolio of investments for Mastercard's Authentication solutions and Fraud products. Lead a team of Program Managers, Portfolio Project Managers, and Business Analysts accountable for the successful execution of Mastercard's Safety and Security strategy.

O'Fallon, Missouri

The mission of the Process Engineering department is to develop, implement, and communicate best practices by streamlining and driving standardization of key technology processes across Mastercard. The scope and priorities tightly align to Mastercard Technologies annual objectives and are to drive tangible business results as well as embody the goals of IT Transformation. The services this team offers includes but are not limited to the following.PROCESS OPTIMIZATION – We use industry recognized frameworks such as Lean, Six Sigma and general Business Process Improvement tenants to evaluate current processes, identify inefficiencies and opportunities for improvement, define an optimized future state and assist in implementing measurable improvements.PROCESS CREATION – The team identifies processes that enhance our ability to deliver against our strategy and Mastercard’s 11 priorities by partnering with the senior management team, internal technology and business partners. Through leveraging best practices, the team defines the value-added process, coordinates with internal partners and implements said process. CHANGE MANAGEMENT – Understanding the importance of adoption, the team leverages multiple communications mediums to build awareness to the change, build desire, and provide the curriculum to supply impacted parties the knowledge and ability to be successful with changes being implemented.

St. Louis, Missouri

Served as the Leader of Change Management (the people side of Change) across a global organization of nearly 500 employees. Responsible for driving cultural transformation, expanding MC's global footprint, and maximizing our operational effectiveness.

Led the Program Management Office (PMO), a team of 3 Project Managers and over 15 functional Project Leads. Served as advisor to the CTO and Product Owner of Mastercard's innovative new debit platform, Integrated Processing Solutions (IPS), launched June 2008. Principal strategist responsible for management and execution against 18-month strategic roadmap.► Implemented innovative concepts such as business process modeling to clearly articulate product strategy for the "start up" business.► Identified and executed opportunities for organizational efficiencies including; automation of product roadmap, process for pre-integrated testing, and overall productivity metrics.► Led qualitative and quantitative business case development for new product enhancements.► Led transition of team of 150 resources from a silo'd application focused approach to a process-based platform perspective.

Advisor to the Business Financial Officer (BFO). Provided oversight, assessment, and advisory services to the IT workforce of 3,200 global employees. Responsibilities included identification of areas for re-engineering, process improvements, business case definition, process consulting, and change management. Acted as liaison to the workforce management governance function and IT executive office. ► Achieved reallocation of $40 million dollars in operational costs to grow the business via budget recategorization process.► Identified areas for an additional 30% reduction in year over year IT costs.► Increased by 60% hiring managers' understanding and engagement in MC's Offshore partnership through effective leadership communications strategies as measured by hiring managers' satisfaction survey.► Reduced IT procurement cycle times by 33% via improvements to MasterCard's technology procurement function.

Led the Technology Investment department (10 staff members located within St. Louis and Brussels offices). Provided program management, technical, and help desk support of enterprise project management tools. Acted as Liaison with governance functions to facilitate methodology development, training and communications.► Generated year over year savings of $81K in documentation and distribution costs through implementation of online process navigation tool. Recognized by corporate "Priceless Ideas" program for innovation and cost avoidance.► Achieved 98% internal customer satisfaction rating on training, tool communications, and change management programs.► Gained over $50k in reduced vendor supports costs through aggressive vendor management program.► Reduced software defects by 20% through the implementation of standard processes for system, regression, stress and load testing.

Led team of 15 staff members located in St. Louis and New York in supporting over 5,000 employees globally with internal tools and human capital processes.► Maintained 95% call response rate, with a flat organization, while managing a 9% increase in call volume.► Achieved 91% overall satisfaction rating achieved for support functions.► Reduced training expenses by 40% annually through online product demonstration process.► Created product implementation methodology which reduced costs, expanded service offerings, and enhanced support quality.► Designed metrics program resulting in standardized performance management of support representatives.

Leadership role managing 15 staff members responsible for Training, Help Desk, Function Point, and Technical Support functions of Systems Development division. Also for team of 4 staff members responsible for offsite meeting coordination, general administration and divisional reporting.► Improved internal customer satisfaction levels by 65% (from 58% to 96%) through metrics management and standard support center processes.► Increased training effectiveness rating by 40% (from 70% to 98%) through training redesign.► Reduced monthly administrative time by 70% through elimination of waste saving $100K annually.► Automated web-based tool to manage Function Point process resulting in efficient and accurate Function Point counting.► Streamlined staffing, resulting in $260K savings in salary allocations and elimination of 4 staff. Integrated European and US Help Desks and implemented reporting efficiencies.

Leadership role responsible for transitioning single product support function to the standard for commercial products support at MasterCard. Led 24x7 commercial products support function with a team of 40 resources. Key accomplishments include:► Achieved 37% increase in customer satisfaction through metrics management and implementation of standard call center processes.► Successfully completed migration of support model from single product support to support of 21 commercial products.► Earned highest corporate award, "President's Awards" for implementation of quality product support and product implementation methodologies.► Recognized as Finalist in USA Today/RIT Quality Cup (1997) review for quality processes.► Achieved 95% overall trainer satisfaction from US and Europe region.