As a member of the Enterprise Change Management team at U.S. Bank's Merchant Payment Serices division, I plan and guide how business functions prepare, equip and support individuals to successfully adopt change.  My goal is to maximize the ROI and organizational success of large transformations by helping employees embrace and master the necessary changes.

Led team of 300 Order Management staff across 8 global locations. Appointed, mentored, and coached leaders in individual offices. Developed and executed strategy to modernize processes and ensured success of new approaches through effective focus on employee acceptance.• Identified change resistance among staff, developed pathways to embracing new ways of working.• Mentored top talent, celebrating their promotions to positions of dramatically increased responsibility.• Sponsored automation of manual processes, retaining and retooling exceptional staff and reducing overall team size 30% in 2.5 years.

Managed and coached globally dispersed team of 50 Portfolio, Program, and Project Managers who delivered corporate technology and information security solutions that save $50M annually. Created Program Management Office, establishing and governing common process for project delivery, reporting and ensuring organizational readiness across IT organization globally.• Drove $50M in annual savings through projects delivered. Sample initiatives included refreshing operating systems across 50K desktops, decommissioning data centers by migrating services to cloud-based solutions, and implementing new infrastructure in networks, delivering near-instantaneous 24x7 stock trading information.• Executed projects, dramatically improving corporate security posture during period of increased phishing and other cyber-attacks.

Guided business units worldwide through strategic deployment of new technology stack of contact center capabilities in 27 locations. Equipped staff most impacted to understand why the changes were happening and ensured they received the support and training to be successful post-implementation.• Improved customer experience by deploying sophisticated reporting, CRM integration, knowledge management, and web chat capabilities.• Inspired combined internal and consultant-based team to complete program under $39M budget and ahead of aggressive timeframes by deploying effective mix of challenging and trusting, personal coaching, and motivation.