Laurie Landay Email & Phone Number

St. Louis, Missouri, Us

Purposefully pausing to rest, reenergize, be a fully present mama and uncover the best next step.

Saint Louis, Mo, Us

Lead global HR for newly formed packaging equipment platform, a $750M business comprised of 5 divisions, 25+ manufacturing locations, and 2,500+ team members in 8 countries. Develop and implement functional strategies to drive leadership succession plans, talent reviews, development paths, goal setting, continuous feedback, diversity, equity, inclusion, and recognition. Establish roadmaps and measures aimed at realizing best-in-class team member experience. Guide company’s action planning processes as well as first-ever team member culture survey. Facilitate leadership dialogue around the future of work, in support of new and innovative operating procedures.

Saint Louis, Mo, Us

Enterprise role responsible for aligning direction across 4 business platforms, 12 divisions, and 40+ HR and OD professionals. Staffed and launched a new corporate recruiting function. Led team tasked with benchmarking and developing a new enterprise performance system. Facilitated training, introduced new tools, and implemented semi-annual goal setting and continuous feedback between leaders and team members.

Saint Louis, Mo, Us

Directed creation of new and scalable processes for operating sales incentive programs, in close collaboration with cross-functional IT and sales team leaders. Leveraged service industry experience and knowledge to review current procedures and develop shared visions for enhancing customer experience across business operations.

St Louis, Missouri, Us

Drove mature talent development strategies and led efforts to reinvigorate organizational culture. Partnered with senior leadership team to articulate, clarify, and promote core values across business operations. Developed and implemented training programs to upskill new team members and leadership in company best practices.

Columbus, Oh, Us

Drove first-ever employee survey and established action plans to position business as best place to work and leader in customer experience. Crafted and presented content for national conferences with district and regional sales leaders. Streamlined store opening process by improving communication lines and issue resolution between corporate and field partners.

St Louis, Missouri, Us

Led 40+ employees across three teams - customer and employee experience measurement, training, and customer service - to ensure quality and consistency and drive year-over-year increases in customer satisfaction and average dollar sale. Analyzed and presented customer and employee satisfaction survey findings to senior management, made recommendations, and drove continuous improvement.

St Louis, Missouri, Us

Drove store performance and customer experience by developing and implementing tool for driving consistent sales floor leadership. Restructured and rewrote all training programs, increasing consistency and efficiency and lowering cost. Built best-in-class customer experience measurement system from RFP process to system implementation. Achieved record high of 79% Highly Satisfied customers in 2006 – up 5 points over prior year.

St Louis, Missouri, Us

Led team of four managers and 30 sales associates in growing store revenue to $2.3M and same store sales by 8%+ two years running. Recognized as ‘Build-A-Bear Workshop National Workshop Manager of the Year.’

St Louis, Missouri, Us

Bachelor Of Arts, Religion

Mba