Lauriel Peacock Email & Phone Number

York, Gb

Jersey

York, England, United Kingdom

• Doing research to understand client needs, analysing issues and problem-solving.• Created comprehensive solutions for different types of projects.• Helping Software Developers understand and execute ideas.• Developing mockups/wireframes and prototypes for application.• Coordinating with other team members on issues like navigation, assessability, usability, page design and more.• Looking for ways to improve the product and the usability, determining errors and designing improvements.

York, England, United Kingdom

Chiayi City, Taiwan

• Ordering management - from order placed to shipment control, to ensure that product specifications meet customer needs, and after-sales care.• Customer relationship management - understanding customer needs, conduct market analysis and handling customer complaints, etc.• Actively seeking out new markets and new customers through networking and social media.• Developing strategies for selling products and services to increase customer satisfaction.

Prague, The Capital, Czech Republic

• Booking and confirming services reservations within deadline and budget, update the reservation systems.• Monitoring, managing and processing amendment requests and update systems accurately.• Liaising with the sales team to confirm final tour details and update system accordingly.• Negotiating with suppliers to provide exclusive rates for series and ad-hoc service items requested.

London, United Kingdom

• Handling all incoming calls for Group.• Acting as an emergency response team and provide support to Tour leaders/Clientsduring any unexpected crisis situations.• Checking itineraries to make sure smooth running of tours and itinerary feasibility.• Dealing with and solving problems in appropriate manners.• Negotiating with suppliers and clients to maximize company’s profit when necessary.

Taiwan Taoyuan International Airport

• Assistant passengers from check-in procedure , scale luggage, issue airline tickets , boarding gate service.• In charge of Japan Airlines’s VIP lounge Service. • Handled customer complaints in an appropriate manner.

Taipei Songshan Airport

• Operating cash registers.• Greeting customers and offering advice for their needs.• Maintaining an orderly store.• Offer an exceptional individual customer service.• Labeling products and replenishing stock on displays.• Deal with customer complaints in an appropriate manner.

Dorney Park & Wildwater Kingdom

Work and travel program for Summer. (Part-Time) • Working with coworkers and team leaders of different nationalities.• Operating cash registers.• Greeting and serving guests.• Making sandwich neatly according to formula, and in a timely manner.• Maintaining food safety and sanitation standards.• Maintaining an orderly store.

Master'S Degree, Msc Social Media And Interactive Technologies, Distinction

Bachelor Of Arts (B.A.), Janpanes

Associate Of Arts (A.A.), Japanese

Activities and Societies: The Student Association of the Japanese Department.