Laurie Senior Email & Phone Number

Wilmington, Delaware

• Prevents monetary loss in bank deposits through thorough account activity reviews.• Protects customers’ personal and account information by monitoring recent activity.• Aids fellow associates by sharing current fraud trends through communications.

Wilmington, Delaware

• Protected customers’ accounts and personal information by following verification and security measures with no Business Critical Behaviors for account servicing in 2018.• Improved service levels and customer experience by efficiently and effectively handling customer concerns.• Drove Capital One’s goal of being a Digital First National Bank by educating and empowering customers to adopt digital online and mobile banking tools and solutions.• Aided fellow associates about best practices and task completion through mentoring.

Glassboro, New Jersey

• Received 1st Place for Radio Feature in the 2016 Garden State Journalists Association Awards and Gold Winner for Radio Program in the 2016 Hermes Creative Awards for my self researched, written and produced radio documentary, “8-bit to HD: The Evolution of Video Games & Their Effects on Society."• Increased audience size and audience loyalty during 2015-2016.• Produced informative, entertaining and quality programming to a terrestrial community of potentially 1.3 million.• Maintained large music library and organized my own weekly 3-hour show to engage stable following of listeners.

Glassboro, New Jersey

• Managed daytime radio hosts through training and development.• Programmed 17 hours of music daily to fit the station's format.

Mays Landing, New Jersey

• Investigated a customer’s needs to identify the perfect product in cell phones, tablets and wearables for them.• Improved consumers’ engagement and education with device features, benefits and connectivity through interactive classes.• Increased sales to elevate store rank from the Bottom 5 to Top 5 of Northeast District in 2016.• Increased Samsung products, services and ecosystem cross-selling by coaching teams of Best Buy associates.

Voorhees, New Jersey

• Analyzed a customer’s needs to provide the best and most complete solution from a diverse range of products, thus increasing sales, accessory attachment rates and store brand loyalty.• Raised overall customer service satisfaction level from below 50% to above 90%.• Drove team growth through focus on communication and product and procedure knowledge.

Somerdale, New Jersey

EditorPublication layout and design

Somerdatle, New Jersey

ReporterCreative writer

Somerdale, New Jersey

Technical directorMorning news anchorSound board operatorLighting and spotlight operatorReplay operatorGraphics operatorTeleprompter operatorCamera operator