Lauri Läheb Email and Phone Number
Lauri Läheb work email
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Lauri Läheb personal email
Passionate about technology innovations to create value for businesses and society in general. Building and leading successful digital products, teams and organisations (incl. international 50+ teams; Telia Group, Tallink Group, Omniva Group and also startups). As a result of great teamwork, happy team members and tens of innovative customer experience (CX) oriented product launches to millions of happy customers. Advising startups and making angel investments.Demonstrated senior-level management results in digital business development and transformation, people and company agile leadership (incl P/L responsibility), product management, sales and marketing, operations and technical product development. Experience from mobile- and fixed telecoms (from 2G to 5G); IOT; e-ID; fintech-; transport/logistics; travel; hospitality; legaltech. Incl. products-, digital marketing/sales/channels- and customer service development/operations. Initial project leader and 10+ years of involvement in the e-Estonia success story: national e-ID services development (incl. ID-card, mobile-ID, smart-ID).Main skills:• Customer-product-market-company strategies • Building teams and organisations, and delivering objectives-based results (incl. international teams)• Product management (B2C, B2B)• Product development (incl. agile software development; certified Product Owner)• Operations management• Customer service management• Investment decision-making (tech projects, corporate M&A`s, private angel investments)• startup lifecycle, fundraising• B2C and B2B sales (incl. C-level communication)• Public-private partnership
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Chief Executive OfficerCrespect Jul 2022 - PresentTallinn, EeCrespect is next-generation, intelligent practice management cloud software to help law firms grow their business. We empower business growth through our unique insights and development capabilities but also help to streamline the law firm operations. We are the tech spin-off from one of the most successful Nordic law firm Sorainen.
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MemberEstonian Business Angels Network (Estban) Aug 2016 - PresentTallinn, Harjumaa, EeTech-related startup investments, partnerships and mentoring. -
Advisor | Business DevelopmentDatacalculus Feb 2022 - Apr 2023DataCalculus is a deep-tech start-up providing a super easy to use robotic data analysis tool to grow your business. Make impactful business decisions based on DataCalculus uniquely automated patterns-, dependencies recognition and future scenarios recommendations. No need for (additional) data experts in your team. No changes in your IT systems and all data remains under your control. Join the free pilot (includes support from world-class data scientists to help find low hanging fruits!) https://datacalculus.com/ -
Founding PartnerSteersun Ltd Mar 2018 - Jan 2023Helping to build- and grow businesses• Management consulting (digital business development/transformation strategy, customer value proposition, sales- and marketing, product management- and development, operations, agile ways of working, corporate management)• Management as a Service (PM/CPO, CEO, CDO, COO, CTO roles)• IT systems analysis- and project management (business processes- and data architecture modelling, big data analytics, API integrations)• Investing (incl start-up mentoring and investments) -
CtoOmniva May 2020 - Oct 2021Tallinn, EeOmniva is the leading last-mile delivery company (incl. automated delivery and parcel machines) in Baltics with a large shipments transit business mostly from Asia to Nordics and Eurasia (ca 2500 employees)Highlights:• Delivering technology unit efficiency program (-30% costs savings due to company cashflow deficit before Covid period) • With reduced recourses (1) rolling out new core logistic systems, (2) improving systems high performance to cope with over 2 times increased shipment loads (Covid e-commerce boom) and (3) delivered complex new EU customs VAT compliance development project for non-EU shipments in regulatory deadline (incl. customer flows automation, live from 1.07.2021)• Improving tech unit employee engagement index from -25 to +28 and achieving a team internal recommendation of 78% (tech team size ca 80 people). -
Head Of Group Business Development And Digital Channels OperationsAs Tallink Grupp Nov 2016 - Apr 2020Tallinn, Harjumaa, EeLeading passengers & cargo transport and cruises provider on Baltic Sea (2019: 980M eur revenues, 12th position globally in Duty Free sales; 7500 employees). Group main markets: Baltics, Nordics, Central EU, Russia, Asia, US Responsibilities: digital sales- and marketing channels business ownership (web in 16 languages, app, chatbot, CRM, reservation system, analytics); onboarding and onboard services (passenger and car gates, self-service kiosks, Tallink payment/loyalty services, onboard digital screens); revenue management (incl. automated dynamic ticket pricing); group contact centre operationsHighlights: • Online sales share increase >15%; app usage increase >10X; app ratings reached 4.8/5 (App Store, Google Play); self-service share increase >30%; customer service chatbot implementation with >25% offload from the manned chat • Group-wide digital sales and marketing strategy creation and execution (incl. KPI`s, strategic initiatives, roadmaps)• Agile cross-functional teams setup (business and IT together; team commitment scores >85%)• Biggest new tech implementations: AI capable marketing automation and digital analytics platform; ML based ticket sales dynamic pricing platform; chatbot; humanoid robot pilot -
Head Of Product DevelopmentTelia Estonia May 2014 - Jun 2016Solna, -, SeLeading mobile and fixed services telecom in Estonia (290M eur revenues; part of Telia Co group)Responsibility: to form and deliver product roadmaps (B2C, B2B) by leading the product development unit (engineering teams)Highlights:• As Telia Estonia was a new company after the EMT (mobile telecom) and Elion (fixed telecom) merger, I created a common product development strategy, objectives, roadmaps and new teams from scratch • Several successful new “mobile + fixed” telecom synergy-based product launches (incl. TV Everywhere, 4G Home Internet, IOT services, EU roam like home, 5G project kick-off) -
Teliasonera Mobility, Member Of Product Development CommitteeTelia Estonia Aug 2008 - Apr 2014Solna, -, SeResponsibility: TeliaSonera mobile services product portfolio roadmap decisions for all markets
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Member Of The Supervisory BoardSk Id Solutions Jun 2011 - Jun 2016Tallinn, Harjumaa, EeThe company was a foundation for the e-Estonia success story, also extended to Baltics and other countries (digital certification, national ID cards, mobile-ID, smart-ID). Before supervisory board membership, I was the project lead to launch the Certification Centre Estonia (SK ID Solutions) and had 10+ year’s involvement as a tech and business advisor. Additionally, I led globally pioneering Mobile-ID commercial launch (EMT, 2007) -
Chairman Of Supervisory BoardVoicecom.Ee Oct 2001 - Apr 2016Banking and IOT software development company
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Member Of Management TeamEmt Ltd Nov 2010 - Sep 2014Tallinn, EeLeading mobile telecom in Estonia (150M eur revenues; part of Telia Co). One of the e-Estonia foundational supporters and innovators.Responsibilities: reporting to the CEO and taking part in company-wide decision-making -
Head Of Product ManagementEmt Ltd Apr 2005 - Sep 2014Tallinn, EeResponsibilities: B2C and B2B products portfolio business results (incl. P/L) by leading product management unitHighlights:• Product portfolio revenues increase >25% (2005 until recession in 2008)• During recession, efficiency program initialisation and execution 2009-2010 (product management costs 40% decrease), keeping the EMT`s leading market share• After recession successful product portfolio business change from legacy voice minutes- and SMS revenues model to mobile internet and “over the top” value added services-based business model (incl. >10X mobile internet usage increase)
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Head Of R&D DepartmentEmt Ltd May 2000 - Apr 2005Tallinn, EeResponsibility: B2C and B2B product development (engineers and development managers)Achievements:• Aggressive R&D activities delivery, incl. personnel growth from 5 to 28 people in order to support EMT`s market leader-, innovator- and premium service provider position by launching a vast amount of early mobile- internet based services• Several (incl. globally pioneering) innovative product launches (incl. mobile parking, positioning, mobile payments, telemetry, mobile-ID)
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Member Of Supervisory BoardRate.Ee (Serenda Invest Oü) Apr 2006 - May 2012www.rate.ee was the biggest social network in Estonia before Facebook. Participated in acquiring M&A deal, company business supervisory and in the exit of the company
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Co-FounderNeweconomyservices.Com Jun 2000 - Dec 2002Bankcards fraudulent transactions monitoring services. The biggest customer was a major Scandinavian bank
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FounderSuhtle.Ee Jan 1999 - Dec 2001Price-watch type of portal to help people find the best mobile phones and telecommunication bundles
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Head Of Business DevelopmentCard Centre Of The Banks Jan 1998 - Apr 2000Bank cards central processor. Responsible for setting up business development and quality assurance processes and finding new businesses opportunities. I initiated and led a joint e-purse project for the biggest Estonian banks
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Managing Director (Started As Product Manager)Estonian Telephone Co, Telecard Unit (Chip Card Payphones) Jan 1995 - Jan 1998Created modern chip-card payphones business from scratch (incl. organisation set up 50+ people, sales distribution network, technology development and operations)
Lauri Läheb Skills
Lauri Läheb Education Details
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Kth Royal Institute Of TechnologyNew Disruptive Digital Technologies And Business Models Program -
Taltech – Tallinn University Of TechnologyTelecommunication
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Taltech – Tallinn University Of TechnologyEconomics
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Rīgas Ekonomikas Augstskola - Stockholm School Of Economics In RigaInternational Management Course
Frequently Asked Questions about Lauri Läheb
What company does Lauri Läheb work for?
Lauri Läheb works for Crespect
What is Lauri Läheb's role at the current company?
Lauri Läheb's current role is CEO, Co-Founder at Crespect | next-gen legal practice management SaaS.
What is Lauri Läheb's email address?
Lauri Läheb's email address is la****@****esti.ee
What schools did Lauri Läheb attend?
Lauri Läheb attended Kth Royal Institute Of Technology, Taltech – Tallinn University Of Technology, Taltech – Tallinn University Of Technology, Rīgas Ekonomikas Augstskola - Stockholm School Of Economics In Riga.
What skills is Lauri Läheb known for?
Lauri Läheb has skills like Product Management, Telecommunications, Mobile Devices, Business Strategy, Product Development, Project Management, Management, Team Leadership, Strategic Planning, Change Management, Entrepreneurship, Start Ups.
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