Laurina Lumbroso Email & Phone Number

Copenhagen, DK

Hopkins, Minnesota, United States

- Collaborating with customers and teams to develop and execute strategic account plans, enhancing client satisfaction.- Managing daily tasks and ensuring alignment with client policies, handling both complex and routine requests.- Taking ownership of client issues, applying critical thinking to deliver timely solutions and maintain strong relationships..

Copenhagen, Denmark

- Owned a $1M portfolio and established strong relationships with all customers to ensure high satisfaction rates.- Successfully expanded by 10% the value of my portofolio by increasing renewal rates and reducing churn.- Captured new revenue growth opportunities within existing accounts by leveraging the breadth of Trustpilot’s product portfolio..

Paris, France

- Owned and engaged with a portfolio of VSB/SB clients to ensure customer success with PayFit. - Consistently achieved and exceeded the team CSAT target.- Trained clients on product needs and payroll issues to maximize their use of PayFit’s fast growing SaaS platform.- Built long-term and sustainable relationships with customers to foster commitment and.

Paris, France

- Provided quick and effective answers to customers on basic payroll topics - Improved customer satisfaction - Established relationships of trust with customers to retain them and maximize their satisfaction - Assisted customers on a daily basis so that they follow the best practices and become autonomous

Paris, France

- Participation in the market analysis, brand performance and competitive intelligence.- Contribution to project management in collaboration with product managers and different departments and participate in the organization of events around the theme of sleep,- Taking part in the management of the website, social networks and the implementation of media.

Paris, France

- Ensured project launch with each new Retail client: deployment of the solution, user training- Accompanied the customer in the use of SaaS Share by Merito- Provided after-sales service to store managers and sellers- Manage the smooth running of each mission: schedule negotiations, feedback...- Piloted and communicate customer reporting- Co-built BtoB and.

Paris, France

- Trained and supported customers in effectively using Beekast, tailoring guidance to align with their specific needs and expectations.- Provided user support through online channels, hotlines, and on-site events, demonstrating agility and adaptability to meet diverse customer requirements.- Drove upsell opportunities by engaging in sales and commercial.

Paris, France

- Conducted detailed analysis of customer profiles to identify trends and insights.- Analyzed data and TV audience metrics to evaluate and understand viewership patterns.- Designed and implemented questionnaires to measure the impact of advertisements and gather actionable feedback.

Masters In Marketing Research And Decision Making - Ranked #1 Marketing Masters In France, Marketing

Worked full-time from Monday to Thursday and attending classes on Fridays and Saturdays. Masters' Thesis: How to Communicate with.

Bachelor Of Business Administration - Bba, Marketing

Exchange Semester, Business Economics

Activities and Societies:

Exchange Semester, International Management

French Baccalaureate In Economics And Social Science, Mention Bien