Lauri Shepard Email & Phone Number

Greater Atlanta Area

-Ozark

Johns Creek, Ga

Responsible for evaluating, negotiating and settling claims for the Auto Total Loss Department. Works directly with customers to guide them through the claims process in a caring and professional manner, and to negotiate fair and equitable settlements.-Maintained consistent high accuracy rates and excellent customer service skills; entrusted by management to handle more complex claims outside of the typical Claims Associate’s scope-Within approved limits or authority, explained terms of policy, applied claims settlement procedures to handle claims, initiated claim payment process, and closed files resulting in a 99% accuracy rate-Achieved targeted performance goals to manage costs; supported State Farm Mutual Insurance Company’s industry leading operational standards-Currently holds Adjuster Licensing for: Florida, Texas, New Hampshire, Vermont, Connecticut, Delaware, Georgia, South Carolina, Oklahoma, and Wyoming

Dunwoody, Ga

Responsible for determining licensing strategy for claim handlers and assisting claim handlers with obtaining adjuster licenses. Managed the issuing, renewing and terminating of licenses, and maintained a computerized license record. -Determined, according to established guidelines, applicants’ eligibility for new or renewed licensure as an insurance adjuster; maintained an internal database of employee license information, ensuring 100% compliance with sensitive information/confidentiality-Responded to telephone and written inquiries regarding application procedures and fees, licensure, renewal, continuing education requirements, and requests for forms, duplicate licenses and letters of certification/clearance-Coordinated continuing education training to ensure 100% employee compliance with licenses

Bloomington/Normal, Illinois Area

Responsible for reviewing, negotiating and issuing payments for auto claim estimates. -Utilized multiple jurisdictional regulations in order to properly handle claims nationwide-Explained automotive repair methods and parts, reviewed electronic estimates, initiated claim payment processes and closed files when completed

Bloomington/Normal, Illinois Area

Responsible for reviewing, evaluating, and negotiating bodily injury and property claims for the Canadian Auto Claims Unit. -Learned and utilized medical and anatomical terminology-Managed written communication and participated in mediations with attorneys and clients

Bloomington/Normal, Illinois Area

Responsible for reviewing damage estimates/vehicle evaluations to determine if vehicle is a total loss.-Negotiated settlements and issued payments for auto claim total losses. -Investigated, evaluated, negotiated and settled total loss auto claims-Assessed verification of coverage, and extent of damage to vehicle; required contact by telephone, email, and written correspondence

Responsible for entering policyholders’ lists of damaged items into Contents Inventory database. As a Buyer for the state of Illinois, negotiated cost effective pricing to replace damaged items.-Promoted to a Watch Specialist; gained specific knowledge of watch details/negotiated pricing with vendors-Informed agents as needed during the claims process to ensure all proper procedures, and coverages explained to facilitate a seamless claim settlement

Bloomington/Normal, Illinois Area

Provided support to Claims Representatives in handling of homeowners’ claims.-Viewed as a go to person due to my accuracy and attention to detail-Prepared written communication including coverage memos, evaluation reports, and letters