A music and arts development organisation which engages and supports disadvantaged childrenResponsibilities and achievements• Creating and delivering 1:1 sessions and workshops covering lyric, poetry and song writing• Producing a series of highly successful end of term performances showcasing student progress and achievements

The UK’s leading Music authority that licenses recorded music played in public or broadcast on behalf of performers, collecting over £200 Million a year for its members.Initially joining the organisation as a Customer Service Advisor, I then moved into the collections area as an Administrator before being promoted to my current role as Credit Controller in 2017.Responsibilities and Achievements• Regularly winner of Team Star awards, for example, being the best performer… Show more The UK’s leading Music authority that licenses recorded music played in public or broadcast on behalf of performers, collecting over £200 Million a year for its members.Initially joining the organisation as a Customer Service Advisor, I then moved into the collections area as an Administrator before being promoted to my current role as Credit Controller in 2017.Responsibilities and Achievements• Regularly winner of Team Star awards, for example, being the best performer for revenue collection, achieving 20% above everyone else in the team• A key trainer of new starters, recognised for knowledge of company systems and technical competence• Successfully settling a series of complaints from a particularly difficult customer who wanted to take proceedings to the Ombudsman• Delegated with sole responsibility for producing and distributing all daily and weekly performance reports• 100% collection of a disputed long overdue large debt on a key account, which now pays on a timely basis• Collecting overdue and unpaid licence fees• Contacting customers by telephone or by email to chase payments and resolve account queries• Account Management – cleansing and updating account information• Creating, negotiating and managing the settlement process and payment plans as appropriate• Performing investigations and checks using various routes including CreditSafe, Companies House and social media platforms Show less

Onboarding musicians, instrumentalists, artists and creatives on to a startup music app. Position ended due to Covid pandemic

Responsibilities and achievements• Quarterly reviews of school policies to ensure good governance• Budget allocations for capital projects, for example construction of new buildings• Specific accountability for analysis of school performance data