Lauri Thompson

Lauri Thompson Email and Phone Number

Customer Experience Specialist @ Fortis Solutions Group
Somersworth, NH, US
Lauri Thompson's Location
Somersworth, New Hampshire, United States, United States
Lauri Thompson's Contact Details
About Lauri Thompson

SUMMARY• Confident and confidential administrative support of multi-level upper management functions including President, Vice President, and Manager• Team player committed to the success of executives, sales and customer service teams • Recognized for going above and beyond to reach company goalsSPECIALTIES Conducting research, communicating with internal and external contacts, sales support and training, confidential administrative tasks, Microsoft Word, Excel, PowerPoint, Outlook, Salesforce.com, QuickBooks, Sage/Sage CRM, SalesloftCORE COMPETENCIES• Business development, appointment setting, customer service, recapture and maintain customers• Team support • Data maintenance and administration (Salesforce.com)• Executive Assistant• Notary Public - State of New Hampshire

Lauri Thompson's Current Company Details
Fortis Solutions Group

Fortis Solutions Group

View
Customer Experience Specialist
Somersworth, NH, US
Employees:
579
Lauri Thompson Work Experience Details
  • Fortis Solutions Group
    Customer Experience Specialist
    Fortis Solutions Group
    Somersworth, Nh, Us
  • Fortis Solutions Group
    Customer Service Specialist
    Fortis Solutions Group Jul 2023 - Present
    Somersworth, New Hampshire, United States
  • Netria Corporation
    Inside Sales Administration
    Netria Corporation Feb 2021 - Present
    Exeter, New Hampshire, United States
    Inside Sales Administration: process all incoming customer purchase orders, track shipments, locate lost or stalled shipments, keep customers apprised of order status, work with all departments, account managers, vendors. Microsoft Excel data maintenance, Sage CRM, Salesloft updates and data cleansing, quotation entries. Sourcing of difficult to find products. Use of SAGE 100. Create and maintain process documents.
  • Face Painting By Lauri
    Professional Face Painter (Retired)
    Face Painting By Lauri Jun 1992 - Jan 2022
    New Hampshire
    Professional face painter at numerous events and locations in New Hampshire.
  • Temporary Assignments
    Temporary Office Assistant
    Temporary Assignments May 2020 - Feb 2021
    New Hampshire, United States
    • General office duties• QuickBooks invoicing, payment receipts, credit card transactions, customer data revisions• Telephone reception• Microsoft Excel data maintenance• Create and maintain company process documents
  • Micronics, Inc.
    Inside Sales Lead
    Micronics, Inc. Oct 2018 - May 2020
    Portsmouth, New Hamsphire
    • Support all aspects of the Inside Sales Team and assigned Outside Sales Team• Provide training coaching and mentoring to Inside Sales• Qualify, nurture, close, and retain customers and contacts Globally.• Liaison for customer projects and opportunity activities with Engineering, Production, Quality and Customer Service Representatives• Work with Territory Managers, Manufacturers Reps. Or Distributors to penetrate territories for new business.• Outbound business prospecting… Show more • Support all aspects of the Inside Sales Team and assigned Outside Sales Team• Provide training coaching and mentoring to Inside Sales• Qualify, nurture, close, and retain customers and contacts Globally.• Liaison for customer projects and opportunity activities with Engineering, Production, Quality and Customer Service Representatives• Work with Territory Managers, Manufacturers Reps. Or Distributors to penetrate territories for new business.• Outbound business prospecting in North America as directed by Territory Managers, marketing personnel, business development personnel or sales management• Responsible for reporting/analytics from legacy and new Micronics systems (Paradox, QAD, Salesforce, MS Excel) such as open orders, identifying problem orders, incentive tracking by territory• Continuous education on product line and target markets• Offer insight and ideas on expanding business and pipeline in new areas• Liaison between Finance and customers to resolve issues and avoid delinquent accounts. • Database cleansing Show less
  • Micronics, Inc.
    Inside Sales Representative
    Micronics, Inc. Jan 2017 - May 2020
    Portsmouth, New Hampshire
    Headquartered in Portsmouth, NH, USA, Micronics, Inc. is an expert in liquid/solid separation and worldwide provider of high quality wet filtration products and services.Service customer and potential customer needs by providing reliable information, quotations and orders. Communicate with clients to optimize and build trust in the business relationship. Provide innovative ways to save time and money for the customer and provide proactive support.Support outside sales reps… Show more Headquartered in Portsmouth, NH, USA, Micronics, Inc. is an expert in liquid/solid separation and worldwide provider of high quality wet filtration products and services.Service customer and potential customer needs by providing reliable information, quotations and orders. Communicate with clients to optimize and build trust in the business relationship. Provide innovative ways to save time and money for the customer and provide proactive support.Support outside sales reps, executive management and inside sales reps. Identify new clients, as well as rejuvenate activity with past clients. Organized CRM contacts for easy identification. Show less
  • Liberty Mutual Insurance
    Field Referral Program Processor - Affinity Referral Programs
    Liberty Mutual Insurance Oct 2015 - Oct 2016
    Portsmouth, Nh
    The Affinity (OEM) Dealership Program is a national program and dealership eligibility is determined by the corporate auto manufacturing partner.The Liberty Mutual Auto Insurance Referral Program, exclusively for NAR Members is a Field referral program with nearly 600 realtors and 250 sales representatives participating. The NAR referral program extends insurance benefits offered to Members to the customers of realtors.Process all incoming participant enrollments for both… Show more The Affinity (OEM) Dealership Program is a national program and dealership eligibility is determined by the corporate auto manufacturing partner.The Liberty Mutual Auto Insurance Referral Program, exclusively for NAR Members is a Field referral program with nearly 600 realtors and 250 sales representatives participating. The NAR referral program extends insurance benefits offered to Members to the customers of realtors.Process all incoming participant enrollments for both Affinity Auto Dealership and National Association of Realtors programs.Assist manager(s) as requested with Salesforce use and implementation, reporting, presentationsFollow up with sales reps regarding required trainingExpand on and maintain procedures and processes manual used by departmentUpdate numerous email templates used by department Show less
  • Liberty Mutual Insurance
    Sr. Admin Assistant / Account Manager / Salesforce Administrator
    Liberty Mutual Insurance Sep 2014 - Oct 2015
    Portsmouth, Nh
    Senior Administrative Assistant - In a multi-faceted role I have gained proficiency in administrative tasks, creation of MS Excel reports and Power Point presentations and their related process documents and creation and support of Salesforce.com environments.Developed good working relationships with Account Executives. Used Google Alerts to notify sales reps of significant changes in client mergers and acquisitions, which strongly effects the addition or reduction to quotes and binds… Show more Senior Administrative Assistant - In a multi-faceted role I have gained proficiency in administrative tasks, creation of MS Excel reports and Power Point presentations and their related process documents and creation and support of Salesforce.com environments.Developed good working relationships with Account Executives. Used Google Alerts to notify sales reps of significant changes in client mergers and acquisitions, which strongly effects the addition or reduction to quotes and binds of current Affinity clients.Account Manager - Proven success record of rejuvenating dormant accounts: $240k premium in one year.Salesforce.com Administrator - The go-to person for (350) users needing guidance, editing page layouts and custom fields, reports, trouble shooting. Show less
  • Liberty Mutual Affinity Program
    Sales Support - Lead Development Team
    Liberty Mutual Affinity Program Mar 2011 - Sep 2014
    Dover Nh
    Sales Associate - Increase and cultivate new client base for Liberty Mutual’s Small Business Affinity Marketing program.Using lead generating databases such as Sales Genie, Zoom Info and Jigsaw, tasks include performing data hygiene to pre-qualify leads, business to business calling to prospects and locating appropriate decision makers for the purpose of securing appointments for Liberty Mutual’s U.S. branch managers and sales representatives to present our voluntary home and auto… Show more Sales Associate - Increase and cultivate new client base for Liberty Mutual’s Small Business Affinity Marketing program.Using lead generating databases such as Sales Genie, Zoom Info and Jigsaw, tasks include performing data hygiene to pre-qualify leads, business to business calling to prospects and locating appropriate decision makers for the purpose of securing appointments for Liberty Mutual’s U.S. branch managers and sales representatives to present our voluntary home and auto benefit program.Locate and introduce new avenues of providing untapped leads to pursue which are outside the normally utilized databases; working with all team members and management to encourage and foster continually developing processes and avenues for new department growth.Demonstrated administrative capabilities with customizing Salesforce.comConsistently received positive feedback from all MA branch managers during branch visits and training of sales reps.Worked with branch managers and sales reps to identify prospects that would not pass underwriting due to size, industry or location, thus saving time and effectiveness during the initial investigative process. Show less
  • Trade Wings
    Global Sales & Procurement - Ic'S, Telecom Hardware
    Trade Wings Apr 2008 - May 2010
    Portsmouth, Nh
    Global Sales & Procurement of telecommunication hardware, ICs, components, more.Asset Management - providing insight for clients on inventory availability and location.
  • Chameleon Group
    Inside Sales Rep, Salesforce.Com Power User
    Chameleon Group Apr 2004 - Apr 2008
    Portsmouth Nh
    Sales lead generation. Contracted sales rep for technology based companies including: Alcatel Lucent, Bluesocket, Meru Networks, Enterasys.
  • Atlantic Cable
    Sales Manager
    Atlantic Cable Sep 2000 - May 2004
    Exeter, Nh
    Sales and customer service.Training new sales staff.Invoicing and collectionsProduct promotion.
  • Necb Data Systems
    Sales Assistant
    Necb Data Systems Jul 1997 - Sep 2000
    Portsmouth, Nh - Out Of Business
    Sales assistant for entire sales departmentWeb site maintenanceTeleMagic database system admin
  • Alrose Shoe
    Production Scheduling
    Alrose Shoe May 1996 - Apr 1997
    Exeter, Nh - Out Of Business
    No longer in business.Production scheduling of dance shoe manufacturing.Create sales reports for management.Communicate with product supply manager in order to maintain manufacturing stock.
  • United Underwriters
    Assistant To President
    United Underwriters Dec 1994 - Apr 1996
    Exeter, Nh
    ReceptionistAssistant to PresidentContinuing Education CoordinatorLetter of recommendation available upon request
  • Pc Connection
    Sales
    Pc Connection Dec 1983 - Apr 1991
    Marlow, Nh
    Sales, customer service, vendor returns

Lauri Thompson Skills

Lead Generation Sales Account Management Customer Service Salesforce.com Online Research Cold Calling Sales Operations Business Development Training Leadership Customer Satisfaction Inside Sales Direct Sales Outstanding Customer Service Salesforce.com Administration Data Management Sales Process Management Jigsaw.com Manta.com Dataloader.io Data.com Public Speaking Microsoft Excel Notary Public

Lauri Thompson Education Details

  • Skillpath
    Skillpath
    Business Seminars For Personal And Professional Growth
  • Fall Mountain Regional High School
    Fall Mountain Regional High School
    General Study
  • Skillpath
    Skillpath
    Excelling As A Manager Or Supervisor

Frequently Asked Questions about Lauri Thompson

What company does Lauri Thompson work for?

Lauri Thompson works for Fortis Solutions Group

What is Lauri Thompson's role at the current company?

Lauri Thompson's current role is Customer Experience Specialist.

What is Lauri Thompson's email address?

Lauri Thompson's email address is la****@****ual.com

What is Lauri Thompson's direct phone number?

Lauri Thompson's direct phone number is +160376*****

What schools did Lauri Thompson attend?

Lauri Thompson attended Skillpath, Fall Mountain Regional High School, Skillpath.

What are some of Lauri Thompson's interests?

Lauri Thompson has interest in Children, Web Design, Professional Face Painting, Education, Reading, Arts And Culture, Movies.

What skills is Lauri Thompson known for?

Lauri Thompson has skills like Lead Generation, Sales, Account Management, Customer Service, Salesforce.com, Online Research, Cold Calling, Sales Operations, Business Development, Training, Leadership, Customer Satisfaction.

Who are Lauri Thompson's colleagues?

Lauri Thompson's colleagues are Mitch Smith, Tim Wijfjes, Leroy Klein, Natalie Morrell, Ric Stepp, Eddy Ellis, Leigh Orbeta.

Not the Lauri Thompson you were looking for?

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.