Michael Vincent Lauron Email & Phone Number

18Th Floor, Hm Tower, Asiatown It Park, Apas, Cebu City, 6000 Cebu, Philippines

1. Resolve problems in response to customer- or system-reported incidents via trouble tickets.2. Identify and break down problems using structured problem resolution approaches.3. Evaluate, diagnose, research, analyze and provide solutions to problems encountered.4. Setup and configure requests together with customer(s).5. Escalate difficult, complex tasks to the next level.6. Collaborate with other teams on projects for new technology initiatives and deployments; provide… Show more 1. Resolve problems in response to customer- or system-reported incidents via trouble tickets.2. Identify and break down problems using structured problem resolution approaches.3. Evaluate, diagnose, research, analyze and provide solutions to problems encountered.4. Setup and configure requests together with customer(s).5. Escalate difficult, complex tasks to the next level.6. Collaborate with other teams on projects for new technology initiatives and deployments; provide management with feedback about areas of technical concern for users and frequently encountered problems. Show less

11Th Floor, Ayala Center Cebu Tower, Cebu City, 6000 Cebu, Philippines

1. Mine and organize data that is accurate, congruent and reliable for analysis2. Analyze water consumption and costs data to identify and resolve billing, rate or consumption issues3. Perform utility rate and tariff analysis of energy and water accounts4. Compare billing invoice and performance data against AI tools to ensure customers are getting accurate data5. Review system alerts, notifications, and auditing system to verify errors and alert customers to issues6. Assist… Show more 1. Mine and organize data that is accurate, congruent and reliable for analysis2. Analyze water consumption and costs data to identify and resolve billing, rate or consumption issues3. Perform utility rate and tariff analysis of energy and water accounts4. Compare billing invoice and performance data against AI tools to ensure customers are getting accurate data5. Review system alerts, notifications, and auditing system to verify errors and alert customers to issues6. Assist with billing accuracy in various systems and help with the order management system to ensure that clients receive exceptional support and service Show less

5Th Floor., Tgu Tower, Asiatown It Park, Apas, Cebu City, 6000 Cebu, Philippines

1. Responsible for Vendor's Master Document List deliverables2. Responsible for system data validation3. Provides assistance in Engineering and Supplier document issuances4. Responsible for report generation through Microsoft SQL Server5. Develop training materials and best practice documentation6. Act as liaison between local Application Specialist and Global IT component of EDMS Support Team7. Provides technical assistance through phone or emails across all offices… Show more 1. Responsible for Vendor's Master Document List deliverables2. Responsible for system data validation3. Provides assistance in Engineering and Supplier document issuances4. Responsible for report generation through Microsoft SQL Server5. Develop training materials and best practice documentation6. Act as liaison between local Application Specialist and Global IT component of EDMS Support Team7. Provides technical assistance through phone or emails across all offices including client and vendor Show less

5Th Floor., Tgu Tower, Asiatown It Park, Apas, Cebu City, 6000 Cebu, Philippines

1. Provides assistance in Engineering and Supplier document issuances2. Monitors and manages EDMS related help tickets3. Responsible for granting access for new users4. Maintains EDMS global template5. Provides assistance to global application specialist for project setup and other project configuration and modification6. Participate in software testing and change management7. Provides technical assistance through phone or email across all offices including Client and… Show more 1. Provides assistance in Engineering and Supplier document issuances2. Monitors and manages EDMS related help tickets3. Responsible for granting access for new users4. Maintains EDMS global template5. Provides assistance to global application specialist for project setup and other project configuration and modification6. Participate in software testing and change management7. Provides technical assistance through phone or email across all offices including Client and Vendor Show less

5Th Floor., Tgu Tower, Asiatown It Park, Apas, Cebu City, 6000 Cebu, Philippines

1. Provides assistance in Engineering and Supplier document issuances2. Creates task set-up files for project level users3. Develop and maintains audit tool using Microsoft Excel4. Create tools in Microsoft Excel using VBA for work process improvements5. Provides local project support for EDMS configuration and setup6. Provides technical assistance through phone or email across all offices including Client and Vendor7. Monitors and manages EDMS related help tickets

5Th Floor., Tgu Tower, Asiatown It Park, Apas, Cebu City, 6000 Cebu, Philippines

1. Manages user work groups and maintains Document Distribution Matrix2. Provides assistance to vendors in maintaining the accuracy of their Master Document List3. Responsible for tasks with special instructions4. Provides assistance in Engineering and Supplier document issuances5. Provides technical assistance for both Cebu and Manila office6. Creates task set-up files for project level users

5Th Floor., Tgu Tower, Asiatown It Park, Apas, Cebu City, 6000 Cebu, Philippines

1. Responsible for issuances of Engineering documents and drawings which includes sending for review and sending transmittals to client2. Responsible for issuances of Supplier documents and drawings which includes sending for review andreturn with comments or approved by Fluor engineers3. Responsible for issuances of other provided information from Supplier and Subcontractor

6Th Floor, Skyrise 2 Bldg., Apas, Cebu City, 6000 Cebu, Philippines

1. Process outsourced business transactions2. Provide back office support3. Processing financial documents4. Compiling, verifying accuracy and sorting information to prepare source data for computer entry