Managed a high-volume caseload of property claims, ensuring timely and accurate processing.Conducted thorough investigations, including site visits and interviews, to assess policy coverage and liability.Prepared detailed reports and documentation to support claim decisions and maintain compliance with company policies and industry regulations.Ability to work comfortably and grow in a fast-paced, high-volume call center environment.Provided exceptional customer service, addressing inquiries and concerns from policyholders and external stakeholders.

Answer questions regarding billing, repair, account information, and replacement devices. Develop and maintain relationships with mobile customers. Mentor the new hires in a supported chat. Acting as a subject matter expert in IFT certification workshops.Troubleshoot cell phones and provide device support. Keep an organized note history on every phone call received. Maintain a high stat rank while assisting customers. Assist customers with activating and porting phone numbers to a new service provider. Assist customers with device activation, by working in a timely manner with other service providers.

Assisted customers with any salon product questions.Balanced the receipts and payments at the end of each day.Made bank runs to deposit cash twice a week.Restocked all salon products each day.Placed truck orders to ensure all products were stocked in a timely manner.

Maintained a clean and sanitized work area. Performed a broad range of beauty services, from cutting hair to performing scalp treatments.Handled the cash register and balanced the receipts and payments at the end of each day. Kept a clean and organized laundry area. Answered phone calls to book and cancel appointments for clients.

Checkout clients and pre-booked appointments for future services.Answered phone calls to book and cancel appointments for clients.Replenished all backbar products and color.Ordered all products for stylists to use on a monthly basis. Kept up with all laundry to keep a clean and organized area.

Developed active listening skills and the ability to work on a team.-Handled cash register and balanced the receipts and payments at the end of the day.-Maintained a clean and organized work area.-Demonstrated to new employees the daily procedures and how to safely operate equipment.