• Develop project timeline, identify and coordinate resources, allocate deliverables and enforce project deadlines, ensuring successful projectcompletion.• Manage customer service department, monitor team performance and achieved customer satisfaction rate of 97% within the first year.• Monitor inventory levels, provide projections and recommendation and order stock from vendors.• Assist with launch of new products, maintain project plans, track progress against project milestones and create reports as needed.• Packed and shipped all outgoing products, resulting in an increase in customer satisfaction score.• Increased customer loyalty and satisfaction by conducting daily follow-up calls and surveys to ensure that their expectations were met andidentify any issues that needed to be resolved.• Dispatched technicians to assigned locations, confirmed appointments, and handled logistics.