San San Lau Email & Phone Number

Singapore

Singapore

Leads a team of Proposal Development Coordinators to ensure generation of proposals within the Business Development team are managed effectively and that collaboration and appropriate support is provided to the Key Account Managers and Business Development Managers. Review the team's training needs and ensure that the proposals generated are accurate, timely and consistent with the relevant Business Development policies and price lists.

Singapore

Generates technical quotations and ensure continuity of customer service to clients. Supports the field-based Business Development team by providing resource to assist with account management and proposal development. Coordinates and liaise with various departments prior to finalizing a comprehensive and detailed proposal for customer review.

10 Kallang Avenue #14-18 Aperia Tower 2 Singapore 339510

Performs sales operational role by coordinating sales forecasting, planning and budgeting processes through working with various stakeholders and management. Pipeline analysis, ageing reports, forecasts, tracking of sales account and closing plans are done in order to maintain a healthy sales pipeline. Taking the initiative to instill discipline and more efficient sales processes within the team have assisted sales management in understanding process bottlenecks and inconsistencies that existed previously.Proposal preparation, presentations, sales process templates and ongoing administrative support provided to the sales team.Lead, plan, organise and execute lead-generation events in SEA (Thailand - Bangkok, Indonesia - Jakarta, Philippines - Manila, Vietnam - Hanoi, Malaysia - Kuala Lumpur and Singapore), to identify marketing qualified leads (MQL) for the sales team. Maintains an up-to-date CRM system (Salesforce) with the generated leads, contacts, opportunities and necessary follow-up activities to ensure a closed-loop marketing.

15 Tai Seng Drive #05-01 Singapore 535220

In-charge of eProcurement/eCommerce Solution, iBuy, for the APAC region. Worked closely with the Marketing team to come up with drive-to-web campaigns to encourage customers to sign-up or existing customers to convert from email and phone channels, to online purchasing channel. Generated and consolidated sales reports for management on a weekly, monthly and quarterly basis. Maintained customer database in AS400/Siebel system and Salesforce. Day-to-day support on customer account setups, maintenance and troubleshooting issues. Conducted external customer trainings and internal solution trainings to the APAC sales and customer service teams.

Created customised Sharepoint sites and user manuals suited for individual user requirements from different departments. Created Sharepoint site for efficient document sharing with workflow for internal approval process. Implemented “Printing” function to the Intranet employee phonebook. Designed festive banners using Adobe Illustrator for Intranet sites.

Planned a volunteers’ event involving 3000 volunteers. This includes managing volunteer databases, ensuring data quality and accuracy. Analytical reports are created thereafter. Engaged and managed volunteers through various communication channels.

Bachelor Of Science (Ism), Information Systems Management

Activities and Societies: Singapore Management University Broadcast and Entertainment - Campus Radio DJ

Education record