Product Management and Program Management role focused on innovating ahead of the curve to deliver on the promise of integrated AI / ML based cyber security Threat Detection and Response across the full threat life-cycle. Our solutions are aligned to industry frameworks, cloud-friendly, and marry world class consulting expertise with proactive ongoing maturation and governance, measurable outcomes, and market-leading managed Detection, Investigation, and Response services, all enhanced by AI, orchestration, and automation.Successes include development, launch, and maturation of X-Force Threat Management (XFTM) for SIEM, which won signings of $173M in year one, beat revenue (104%) and profit targets (101%) by year two; by years three and four, broke the 100 Client ceiling and won $325M cross-TM signings. Also launched new cyber security services and product offers for Managed Detection & Response (MDR), Operational Technology (OT), and Internet of Medical Things (IoMT); and owned or supported offers for QRadar, Splunk, and Sentinel SIEM, IBM XDR-C, related Managed Security Services (MSS), and SOC, SIEM, Security Intelligence/Threat Hunting, and OT / IoMT Consulting capabilitiesFull Product Management lifecycle activity from design to launch and continuous evolution, including strategy; Go to Market (GTM); Field messaging and communications; design and delivery of external webinars and collateral, as well as internal collateral and enablement for Sales, Solutioning, Client Success, and Partners; packaging/pricing/costing; solutioning; release and backlog management; engineering prioritization; roadmap support; stakeholder management; client pain points and journeys; delivery innovation; market sense and respond; and creative deal support. Required cross-functional multi-disciplinary teaming across global, broadly diverse sets of team-members, executives, and stakeholders to gain consensus across extreme differences in needs, preferences, cultures, and politics.

Program Management, Consulting, Offer, and Delivery Management role focused on development and delivery of high-performance client-facing consulting and systems integration services in the Threat Management and Security Operations space and the successful closure of high-value client engagements and expansions. Delivery Management for running portfolio of ~80 active projects up to $52M AR, including operational PM and competency team leadership, oversight, offer, and method improvements, development and delivery of Delivery training, and management of individual programs hands-on. Role success included revenue recognition and client satisfaction improvements across the portfolio by negotiating escalations and issue resolution, innovating creative solutions and footprint expansions, coordinating resource assignments, supporting requirements definition, business cases and estimates, enhancing implementation strategies, and managing interdependencies, risks, and delivery for critical and complex clients.Project successes included planning, execution, and steady state transition of complex security solutions addressing security information event management (SIEM), information security regulation, standards, risk and compliance (PCI, SOX, HIPPA, ISO, NIST), incident response concerns, and/or Security Operation Center (SOC) processes within tight deadlines; the delivery of vendor, partner, and IBM supplied services – including build and delivery of 24x7 Security Operations Centers; and the design, implementation, and monitoring of Security products including: SIEMs, DLP / NDLP, TPE, H-IDS/IPS, and Encryption; and design and/or deployment of NAC, IAM, Web Application Firewalls, and WAN circuitry,Full project management life-cycles and multiple methodologies, including Agile, Iterative, Waterfall and SCRUM; thought leadership; solution design; Trusted Advisor relationship development; workshop and webinar design and delivery; and process development and improvement.

Program Management role focused on the development of standardized processes and collateral for and the hands-on delivery execution of client-facing systems integration and customization of kernel-level EIP/DLP data security applications for Global 2000 enterprises. Increased revenue recognition, client satisfaction, and billability by negotiating escalations and issue resolutions, managing interdependencies and risks, and innovating creative solutions across multi-location, sensitive, technically complex clients.Project success required full project management life-cycles and multiple methodologies, including Agile, Iterative, Waterfall and SCRUM; thought leadership; solution design; Trusted Advisor relationship development; workshop and webinar design and delivery; process development and improvement, and matrix-management of multi-located, and virtual on and offshore teams.

Chaos and Crisis management and response preparedness and training exemplified this position. Success required coordinating local and regional emergency response efforts to satisfy immediate client needs, providing ongoing emergency Disaster Shelter Management training to Volunteers in order to assure response efforts, conducting urgent-need technical support and user training to strengthen service delivery and productivity, and configuring, deploying and administering computers, printers, and networks, including backups, email, databases, and file services, in order to support national Disaster Relief Operations in the field and raising disaster response efficacy.*Through 2020

Project and product development role focused on developing the premier regulatory and risk compliance solution for Canadian banks. Full development and release life-cycles, project methodologies, solution proposal development, process innovation and implementation, client relationship management and on/offshore resource management required to ensure success.Project success included raising retention and satisfaction for 80% of the client base by developing Proposals, MS Project Plans, Roadmaps, and Dashboards, defining and exceeding expectations, and implementing full testing services; reducing reported issues by 99.25% to only 3 application defects over 18 months by deploying quality compliance software to sensitive, multi-location, technically complicated banks; and integrating updated core application components. Flexible, agile teams and projects based on Iterative, Waterfall, Agile, RUP, and SCRUM processes drove high quality, on-time, predictable releases.

Project, Operations, and Custom Development focused position responsible for ensuring the quality, timely deployment and customization of hosted 24x7 custom web applications. Full development and deployment life-cycles, project methodologies, process innovation, documentation, and implementation, client relationship management and on/offshore resource management required to ensure success. Project success included deployment of standard and customized on-demand software applications to high net-worth, sensitive, and technically diverse corporate and government clients in a predictable, quality manner. Highly effective, repeatable, and flexible processes based on Iterative, Agile, RUP, and/or SCRUM methodologies and the implementation of planning, QA, and ticketing processes, increased initial output by 40% and reduced turnaround time by 1/3.

Hosted development, support, and innovation project management focused position responsible for the successful operation, development and deployment of 24x7 fully branded, private label, customized web-based brokerage applications for clients of all sizes. Project successes required raising usability, productivity, and client regard through the building of direct and matrix -managed teams of developers, deployment and QA engineers, and Client Relationship managers to implement client deliverables on time, on budget, and exceeding quality standards. Expanded production readiness, reduced risk of client downtime, and notably boosted coverage of 24x7 portal architecture achieved through advancing and implanting new strategies for testing and monitoring. Full project methodology life-cycles were employed to enhance quality, efficiency, and efficacy across teams, departments, projects, and timelines. Production support and crisis management for hosted AAA applications also provided.